We take care of our employees, and they take care of our customers

Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us

Job Description:

We are looking for an experienced and commercially focused Account Manager to join our Melbourne team.

The Account Manager is responsible for developing, maintaining and growing relationships with key customers. The role manages all aspects of the customer relationship, with a strong focus on business development, revenue growth, retention and identifying opportunities to expand our services.

Working closely with customers and our local and global teams,



you will develop strategic business plans, understand customers' supply chains and business objectives, and identify solutions that deliver value and support long-term growth.

Key Responsibilities:

Develop and maintain strong relationships with customers across multiple levels of their organisation

Create and communicate strategic business plans aligned with customer and Expeditors goals

Identify business development opportunities and actively manage the sales pipeline to drive revenue growth

Develop a strong understanding of customers' supply chains, industries, financial objectives and broader business goals

Identify and introduce value-added solutions using Expeditors' services and technology

Drive product and geographic diversification opportunities within assigned accounts

Prepare and deliver effective customer business reviews focused on performance, opportunities and strategic initiatives

Establish and monitor performance against agreed KPIs

Ensure customer expectations, SOPs and service requirements are clearly documented and communicated

Coordinate with local and global operational teams to ensure visibility and alignment on customer requirements and initiatives

Participate in the established bid process and engage relevant stakeholders

Monitor account performance, customer retention and revenue growth,



escalating customers at risk where required

Maintain customer, meeting and opportunity information accurately within CRM

Travel when required

Qualifications:

Minimum 3 years' Freight Forwarding experience

Strong knowledge of logistics products and services

Experience with relevant operating systems

Proficiency in Microsoft Office and CRM software

Strong communication skills with the ability to engage effectively across different levels of an organisation

Strong presentation and analytical skills

Proven problem-solving and interpersonal skills

Strong relationship-building skills

Full and unrestricted working rights in Australia

Additional Information:

Employee Health: You and your health are important; Expeditors will support you, with an attractive health insurance package

Compensation Programs: Uniquely Expeditors, our commissions, and bonuses are industry leading

Career and Personal Development: Developing you and your skills not only for today’s role but for those in the future

Employee Stock Purchase Plan: Take the opportunity to own a piece of your company through our ESP Plan

Financial Security- Join Expeditors knowing that your job and financial security are secure from the effects of the global economy

Employee Appreciation: As our greatest asset, we understand the importance of showing our appreciation, respect and acknowledging the value you bring through employee engagement

Enhancement Leaders: Through utilizing technology solutions and focusing on continuous improvement strategies we continue to evolve our roles and processes to improve efficiency and job satisfaction

📌 Account Manager (Melbourne)
🏢 Expeditors international
📍 Melbourne