VU Online delivers fully online Higher Education courses for Victoria University (VU). Victoria University is a dual sector university that offers the VU Block Model, an Australian first that lets students focus on one unit at a time, leading to increased student success.

At VU Online, we’re proud to deliver award-winning postgraduate and undergraduate courses that empower students to succeed backed by exceptional academic support and a commitment to preparing graduates with the skills and knowledge needed to thrive in industry. As a workplace, we’re building a community where everyone belongs, and where inclusivity, respect, and support are imbedded in how we work every day.

Driven by an ambitious growth agenda, VU Online operates as a dynamic scale-up, fast-moving, innovative and focused on delivering meaningful impact for learners.

Our culture

VU Online is a fast-growing, student-centric team that genuinely lives its values, not just displays them. We’re also proud to have recently been recognised at the AFR Higher Education as a finalist in the Teaching and Learning Excellence category - a recognition which demonstrates our passion for our students.

WeOwn Ittaking responsibility for our work and its impact and focusing on solutions rather than blame when things go wrong. WeTest & Learn, bringing curiosity and adaptability to everything we do. We'reBetter Together, valuing collaboration and real relationships over working in silos and weBuild with Care, showing up for each other with empathy, honesty and respect.

About the role

As a Course Administration Coordinator, you will deliver high-quality administrative support across the student lifecycle, helping ensure that admissions, enrolments, credit assessments, fees,



academic progress and course completions are managed accurately and efficiently.

Working at the intersection between VU Online, the University's central administration teams, education partners and academic teams, you will coordinate the resolution of student administration matters and make sure that each reaches the right outcome. Much of the work involves triaging high volumes of enquiries, managing manual processes, and moving issues forward when they need input from several people across the University.

This role is suited to an experienced tertiary administration professional who enjoys working through complex administrative matters, interpreting policies and procedures, and finding practical solutions to problems. You will work with a high degree of independence within established processes, collaborating with colleagues across Victoria University to resolve issues and deliver consistent outcomes for students and stakeholders.

You will also contribute to continuous improvement by identifying opportunities to streamline administrative processes, strengthen data quality and improve the way we work.

Day to day

Coordinate student administration: Support the end-to-end student lifecycle across VU Online courses, including admissions, enrolments, credit assessment, fees, academic progress and completions.





Manage enquiries and resolve issues: Monitor and respond to enquiries through a central inbox, ensuring matters are actioned, appropriately referred and followed through to resolution.

Apply judgement and solve problems: Interpret policies, procedures and business rules to resolve complex administrative matters and determine appropriate next steps.

Maintain accurate records and data: Use student management systems and Microsoft Excel to process information, run reports, reconcile data and validate student and enrolment records.

Manage competing priorities: Balance high volumes of work and time-sensitive requests while maintaining accuracy, attention to detail and consistent service standards.

Work collaboratively: Build effective working relationships with students, academic staff, professional teams and external stakeholders to coordinate outcomes and resolve issues.

Improve processes: Identify opportunities to improve administrative practices, contribute to the development and review of procedures, and adapt to changing systems and requirements.

Support course delivery and progression: Undertake administrative processing that enables the effective delivery of courses and supports students to progress towards completion.

Key selection criteria

To be considered, we are looking for:

Qualification: Minimum Bachelor’s degree, with 3-5 years relevant tertiary administration work experience

Tertiary student administration experience (essential):Demonstrated experience working in student administration within a university, TAFE or other tertiary education workplace, with practical knowledge of student lifecycle processes such as adm

📌 Course Administration Coordinator (Melbourne)
🏢 Vu Online
📍 Melbourne