About The Company

Communify is the leader in unifying the digital communication of market and client data to provide intelligent insights for investors and investment professionals. Founded on decades of maturity in delivering complex market data to some of the largest firms in financial services, Communify’s platform and Knowledge Bases allow excellent experiences - many of which you may use today. Communify’s SaaS-based product suite unifies the communication of market and client data through a library of financial apps, with solutions including Communify Markets Apps, Client Apps, Advisor Apps and AI Apps (MIND).

Communify’s Knowledge Base of 4000+ unique data feeds and 500M+ page views per day also powers Communify’s advanced AI capabilities for the next generation of communication, automation and management of financial data.

As individuals, we are a diverse group, coming from varied professional backgrounds and perspectives. While some of us start with financial experience, our larger belief is that new ideas come from learning, research, analytical thinking, questioning, and translating what we know into new contexts.

Job Summary The Account Manager collaborates closely with clients, internal stakeholders, and delivery teams to ensure alignment between client needs, business objectives, and ongoing initiatives. This role serves as the primary relationship owner and client advocate, with a deep understanding of each client’s priorities, challenges, and roadmap.

The Account Manager is responsible for ensuring clients receive consistent,



high-quality engagement through established governance frameworks, while proactively identifying opportunities to expand and strengthen the partnership. This includes maintaining a explicit view of the client’s strategic direction, aligning internal teams to deliver against those priorities, and ensuring communication is accurate, timely, and outcome-focused.

While technology teams are accountable for delivery execution, the Account Manager remains closely aligned to progress, risks, and timelines to effectively represent delivery status externally and ensure client expectations are consistently met.

Key Responsibilities

- Own and manage the overall client relationship, acting as the primary point of contact and trusted adviser
- Develop a deep understanding of client goals, priorities, and long-term roadmap to guide engagement strategy
- Operate within the client governance framework to ensure consistent communication, reporting, and engagement standards
- Act as the client advocate internally, ensuring client needs are clearly understood and represented across teams
- Partner with pod leads to ensure initiatives are clearly defined, with well-scoped requirements, user stories and execution plans aligned to client priorities




- Partner closely with pod leads and delivery teams to stay aligned on progress, risks,

and timelines
- Translate delivery updates into clear, concise, and relevant client-facing communications
- Identify and drive new opportunities for growth, expansion, and increased client value
- Partner with clients to review, refine, and maintain a clear, prioritised roadmap,

ensuring alignment between client objectives, business value, and delivery timelines
- Proactively surface risks, gaps, and opportunities, and work cross-functionally to address them
- Ensure prioritisation aligns with client objectives and agreed roadmaps
- Maintain strong stakeholder relationships across client and internal teams

Required Qualifications

- At least 3 years of Account Management and/or Product Owner experience working in a SaaS environment
- At least 3 years of experience working within Scrum and Agile environments
- Understanding of perspectives of investors and investment professionals
- Proven problem-solving and analytical skills
- Strong ability to interpret business and technical needs and communicate them clearly across client and internal teams
- Outstanding communication, presentation, leadership, and relationship-building skills
- Strong attention to detail
- Excellent organisational and time management skills

Preferred Qualifications

- Some knowledge of financial domains
- Experience in the Financial, Software, and/or Digital Sector

Salary & Benefits
- Salary Range: AUD $85k – $150k + superannuation
- Eligibility for bonuses

📌 Account Manager (Sydney)
🏢 Communify
📍 Sydney