We’re partnering with an cutting-edge Australian Cybersecurity Technology company specializing in security awareness and phishing simulation solutions.

Its platform helps organizations educate employees to recognize and respond to common cyber threats, including phishing, spear-phishing, ransomware, malware and scams. Through measurable and scalable training solutions, the business helps customers strengthen their security culture and reduce human-related cyber risk.

This is a newly created Customer Success Manager position within the growing mid-market Customer Success Team. You’ll manage a portfolio of approximately 100 to 120 mid-market customers, building trusted relationships and helping organizations maximize the value of the platform throughout the customer lifecycle.

The role is ideal for a commercially minded Customer Success Manager who enjoys building strong customer relationships, driving product adoption, identifying growth opportunities and taking ownership of renewals, retention and customer outcomes.

What You’ll Be Doing

- Manage a portfolio of approximately 100 to 120 mid-market customers, typically ranging from 201 to 1,000 seats.
- Build trusted relationships with senior and executive stakeholders, acting as a strategic customer advisor.
- Drive product adoption, customer outcomes and ongoing value through regular engagement and business reviews.
- Help customers develop and mature their security awareness programs, aligning the platform with their business objectives.




- Own renewals, retention and account growth, identifying upsell and cross-sell opportunities.
- Collaborate with Sales, Onboarding and Technical teams, providing initial technical support and maintaining accurate customer activity in Salesforce.

What We’re Looking For

- 4+ years’ experience across Customer Success, Account Management or Mid-Market environments.
- Proven track record managing customer portfolios, renewals and commercial expansion.
- Confidence engaging senior and executive stakeholders and developing trusted partnerships.
- Strong consultative, negotiation and problem-solving abilities.
- Background in Technology, SaaS, Cybersecurity or Professional Services is highly regarded.
- Comfortable with technology platforms, basic troubleshooting and CRM systems such as Salesforce, with strong organization and initiative.

Why Join?

- Salary package of up to $125k + Super + $31k Bonus.
- Manage an established mid-market customer portfolio.
- Join a collaborative and high-performing Customer Success Team.
- Take ownership of customer relationships, renewals and account growth.
- Build relationships with senior stakeholders and become a trusted advisor.
- Help organizations strengthen their cybersecurity awareness and reduce human-related risk.
- Melbourne-based role with a hybrid setup, offering 3 days in the office and 2 days working from home. Candidates located in Sydney will also be considered.

📌 Customer Success Manager (Sydney)
🏢 Pulse GTM
📍 Sydney