Functional Lead, Airline Retailing Transformation

Functional Lead, Airline Retailing Transformation | Sydney

What''s in it for you?

- Lead a critical workstream within a landmark airline transformation program
- Shape the future of airline retailing, distribution and customer servicing
- Work directly with airline executives, operational stakeholders and global technology vendors

Ready to lead the future of airline retailing and play a key role in transforming how millions of passengers travel?

The Company

Our client is undertaking a major airline retailing transformation focused on modernising customer commerce, servicing and operational platforms. Working alongside industry-leading technology providers, they are reshaping the future of airline operations through a next-generation Offer and Order model.

The Role

As the Functional Lead, you will own the end-to-end functional workstream, acting as the key bridge between airline business stakeholders, delivery teams and platform vendors. You will lead requirements gathering, process design, fit-gap analysis and business readiness activities while ensuring the new operating model aligns with airline objectives and industry best practice.

Responsibilities

- Lead stakeholder engagement across pricing, distribution, retailing, interline and customer operations
- Gather, validate and document functional requirements
- Translate business needs into process designs, user stories and specifications
- Lead fit-gap analysis between business requirements and platform capabilities




- Drive functional decision making across business and vendor teams
- Develop business process maps, functional specifications and fit-gap registers
- Own functional cutover planning and transition activities
- Support migration from legacy PSS platforms to contemporary Offer and Order capabilities

What Our Client Requires

- 15+ years of airline industry experience is essential
- Deep expertise across airline retailing, reservations, ticketing, pricing, NDC distribution or interline operations
- Previous experience working directly within an airline, travel technology provider or PSS vendor
- Strong understanding of airline retailing transformation programs
- Practical knowledge of IATA One Order and NDC standards
- Proven experience producing business requirements and process documentation
- Excellent communication and stakeholder management skills

Talented, committed, can-do individuals have always been the cornerstone of this dynamic organisation. If you have what it takes to thrive in this role and want to know more, please reach out to: Shreeya Gurung / ******@akkodisgroup.com / +61 8 8306 8208

Privacy

Akkodis is an Equal Opportunity employer committed to fostering an inclusive workplace. We actively encourage applications from candidates of diverse backgrounds and experiences.

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📌 Functional Lead, Airline Retailing Transformation (Sydney)
🏢 Akkodis
📍 Sydney