The Art Store is a place where people can take a piece of their National Gallery experience home. The position of Art Store Clerk provides solid customer service in addition to assisting with day-to-day store operations.

The Art Store clerk will assist the Art Store Supervisor to ensure the Store is always appropriately stocked and presentable as well as providing support for the logistics function of receiving, pricing and storing merchandise.

The Art Store Clerk is an efficient, clear communicator with strong problem solving and multi-tasking skills. They have up to date knowledge about the merchandise in the Art Store as well as the Gallery’s current exhibitions and displays.

The position of Art Store Clerk is a role within our fun and energetic Art Store Team and reports to the Art Store Supervisor. The role is responsible for providing frontline, on-site assistance to our valued customers in the Art Store.

The Art Store roster operates on a fortnightly pattern and will be distributed based on availability of causal team members. The Gallery is open every day of the year (except Christmas Day) from 10am – 5pm.

In accordance with the APS 2 work level standards, you will have the following key responsibilities:

- Actively engage with customers within the Art Store, process retail transactions and provide a great customer experience to ensure that customer needs are met and the customer service that you provide is efficient and compliant with National Gallery procedures.
- Contribute to the daily operations of the Art Store by assisting the Art Store Supervisor/Logistics with receiving, pricing, re-stocking and straightening displayed merchandise. Cleaning the merchandise and display spaces within the Store each day.




- Contribute to the continuous improvement of quality and efficiency of services and work processes within the Art Store Team.
- Work under routine direction against priorities and procedures while exercising some autonomy, ensuring the completion of allocated tasks within required timeframes and compliance with set procedures
- Assist in responding to email enquiries for the Art Store.

Citizenship – To be eligible for employment with the Gallery, you must be an Australian citizen.

Police Check – to be eligible for this role you must complete a police check.

ADDITIONAL INFORMATION - Qualifications, Certifications and Registrations

Role specific mandatory qualifications certification and/or registrations include:

- Employees in these roles need to be physically fit - high level of manual handling, reaching, bending, or squatting, pushing and/or pulling with repetitive movement including lifting items over 15kg.
- Customer service experience in a retail or public facing role will be to your advantage.

HOW TO APPLY To apply for this role please go to the National Gallery's Careers portal.

You should provide a tailored CV (maximum of three pages) along with a statement of no more than two pages that outlines your skills, capabilities and experience, against the information above.

In your statement response you should keep in mind the capabilities and behaviours required to be successful for this role, as identified in the information above. Try not to duplicate information that can be found in your CV but do highlight any specific examples or achievements that demonstrate your ability to perform the role.

An order of merit may be established from this selection process and may be used to fill future identical vacancies over the next 12 months. Selection may be based on application and referee reports only. If you do not wish to be added to an order of merit, please notify us in your application.

📌 Art Store Sales Assistant (Australia)
🏢 National Gallery of Australia
📍 Australia