Queensland Foster and Kinship Care (QFKC) is a Not for Profit, Charitable Peak Child Protection Network that has been established since 1976. QFKC provides service to Foster and Kinship carers and their support services throughout Queensland.

The QFKC Case Officer is responsible for delivering professional casework that coordinates foster and kinship carer support and advocacy, ensuring carers are provided with an effective framework for the timely and appropriate resolution of issues. This includes ensuring foster and kinship carers are afforded a fair and just process when navigating complex systems within Child Safety.

This is an office-based position; however, the Case Work Program provides advocacy and facilitates training across the state of Queensland, and as such, short periods of travel may be required.

This role operates in partnership with all staff and the Management Committee of Queensland Foster and Kinship Care. The Case Officer undertakes all duties in accordance with professional standards that uphold the values and principles of QFKC Inc.

Key Responsbilities

- Provide a skilled casework response to carers through phone, online, in person and social media platforms as required and or as requested by the Leadership Team.

- Preparation of written material for carers involved in disputes, QCAT reviews or court related matters within the boundaries of legislation and service agreement.

- Assist with the drafting of written responses to departmental papers or submissions

- Participate in activities undertaken by QFKC (e.g. conference, dinners, EKKA etc).

- Where negotiated, provide relevant approved training to individuals or groups i.e. Carers, Government and non-Government staff.

- Collect data and provide periodic reports to the Chief Executive Officer and Management Committee as requested.

- Assist in the review and development of QFKC policy in regard to services to carers and the organisation.





Duties in consultation with the QFKC Leadership Team

- Provide timely advice to the Leadership Team regarding individual issues, policy and practice issues, research needs, project ideas etc.

- Provide the Leadership Team with advice of professional development opportunities that you may want to undertake or participate in.

- Provide advice on policy development and implementation to enhance the Foster and Kinship Care sector.

- Assist with the drafting of written responses to departmental papers or submissions.

- Attend meetings as a QFKC representative as requested by the Leadership Team.

- Work in partnership with The Department of Families, Seniors, Disability Services and Child Safety and non-Government Foster, QFKC Retention and Development Officers and Kinship Care services to promote the recruitment of foster carers.

- Participate in Foster and Kinship Carer assessment panels as directed by the Leadership Team.

- Represent QFKC on working parties as requested by the Leadership Team.

- Attend and co-facilitate training for CSO’s, non-Government Foster and Kinship Care staff and or foster and kinship carers or others as requested by the Leadership Team.

- Present information or training to QFKC Support Team and other organisations as requested by the Leadership Team.

- As negotiated with the Leadership Team, undertake projects tasks that enhance the Foster and Kinship Care sector.

- Undertake other tasks relevant to the position description, as requested by the Leadership Team.





Key Selection Criteria

- Outline your Tertiary Qualifications or relevant experience in the Human Services field.

- Provide an outline of your framework for practice and how you would use this framework to support and advocate for Foster and Kinship Carers.

- Provide knowledge and experience of, or an ability to acquire knowledge of the Child Protection Act 1999 and associated regulations.

- Articulate knowledge and experience of case management, assessment and report writing.

- Provide knowledge and or experience in working with Foster and Kinship Carers and or other volunteers.

- Provide outline of your experience in the facilitation of training.

- Articulate knowledge and experience of the alternative care sector in Queensland with a primary focus on Foster and Kinship Care and Children and Young People.

- Articulate knowledge and experience of working with teams and your ability to work unsupervised.

Employment Conditions

- Reports directly to the Senior Team Leader. If not available, to the Leadership Team.

- Day-to-day supervision will be provided by the Senior Team Leader.

- Reports to the Management Committee on work undertaken on a monthly basis.

- Case Officers will be required to hold a current Positive Prescribed Notice (Blue Card) which must be maintained as condition of employment.

- Case Officers will be required to have an Open C Licence or P Plate Licence.

- The position of Case Officer is in accordance with the provisions of the Queensland Industrial Relations Act and associated regulations and the Fair Work Act 2009.

- Salaries are set by the Management Committee and are consistent with The Department of Families, Seniors, Disability Services and Child Safety.

- All after-hours duties are covered by a rostered day off as set out in Letter of Employment.

📌 Case Officer (Inala)
🏢 Queensland Foster and Kinship Care
📍 Inala