Love helping people and delivering a genuinely great customer experience?

Enjoy a role where no two days are quite the same, combining client care, administration and problem-solving?

Looking for meaningful work where you can make a real difference in people’s lives?

We’re looking for a warm, organised and proactive Client Care Representative to join our busy hearing clinic in Benowa, QLD, located in the AHC Building on Carrara Street.

As the first point of contact for our clients, you’ll play an important role in creating a welcoming clinic experience while keeping day-to-day administration running smoothly. You’ll build relationships with our clients, support our clinical team and help people feel confident throughout their hearing healthcare journey.

No hearing healthcare experience? That’s okay. Full training and ongoing support are provided. If you have strong customer service and administration skills and genuinely enjoy helping people, we’d love to hear from you.

Permanent full-time | Monday to Friday | 9:00 am to 5:00 pm

Who are we?

Neurosensory is a complete hearing health care company, with 25 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.

We are proud to be part of Sonova, the leading manufacturer of cutting-edge hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing.



Join our mission and become part of our team!

What you'll be doing

As our Client Care Representative, you’ll be at the heart of the clinic and help ensure every client receives a welcoming, professional and seamless experience. Your responsibilities will include:

- Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients
- Greeting clients at the clinic and updating client records
- Answering clinic phone calls and emails
- Assisting with client and doctor enquiries
- Accurate billing of appointments
- Providing basic troubleshooting and servicing for hearing devices
- Other general office duties

What we're looking for You don’t need previous experience in hearing healthcare. We’re more interested in your attitude, customer service skills and ability to build genuine relationships with people.

You’ll thrive in this role if you have:

- A passion for delivering an amazing client experience
- Excellent verbal and written communication skills and lots of patience
- Ability to work effectively within a team environment
- Demonstrated judgement and advanced skills in the delivery of administrative services
- Excellent computer skills
- A warm, collaborative, can-do attitude
- Resilience, self-motivation and lots of energy




- Willingness to cover sick leave and annual leave at our other clinics from time to time.
- Experience in healthcare is welcome, but not essential.

Why work with us?

- Competitive remuneration package
- Salary packaging options
- Paid parental leave
- Birthday leave
- Generous employee discounts on Sonova Products for yourself and your family
- Ongoing training and support to help you grow and excel in your career
- Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to the LinkedIn Learning Platform
- A values driven and people-centered culture
- Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
- A genuinely rewarding role with purpose and meaning

Ready to make a difference? If you’re an experienced customer service, reception or administration professional who loves working with people and wants a role with genuine purpose, we’d love to hear from you.

Apply today and take the next step in your career with Neurosensory.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Sounds interesting?

If you feel that this opportunity is right for you, we would love to hear from you!

📌 Client Care Representative | Clinical Administration - Benowa
🏢 Neurosensory
📍 Benowa