About the role The Customer Sales & Reception position is the first point of contact for customers and visitors to FHS Poly. The role provides professional reception and administrative support while assisting the sales team with customer enquiries, quotations, order coordination and product information.

Key responsibilities

- Welcome visitors and ensure they are directed to the appropriate team member.
- Answer, screen and direct incoming telephone calls and shared inbox enquiries promptly and professionally.
- Take accurate messages and follow up to ensure enquiries reach the right person.
- Maintain a tidy, safe and professional reception and customer-facing area.
- Provide friendly, responsive service and contribute to a positive customer experience.
- Respond to straightforward customer enquiries about products, availability, lead times and order status.
- Learn the FHS Poly product range, applications and relevant technical terminology.
- Assist the sales team to prepare quotations, proposals, product information and follow-up correspondence.
- Qualify incoming enquiries by gathering the customer's contact details, application, specifications, quantities and required timing.
- Enter and maintain accurate customer, lead,



quote and order information in company systems.

About you

- Clear and professional verbal and written communication skills.
- Strong customer service focus and a courteous telephone manner.
- Good organisation, attention to detail and ability to manage competing priorities.
- Confidence using Microsoft Office and the willingness and ability to learn new business systems used by FHS Poly.
- Sound numeracy and literacy skills.
- Willingness to learn technical products and ask questions when unsure.
- Reliable, punctual and able to work effectively as part of a team.
- Previous experience in reception, customer service, administration, retail or sales (desirable).
- Experience in a manufacturing, industrial, trade or technical setting (desirable).
- Exposure to CRM, quoting, inventory or order-processing systems (desirable).

About us FHS Poly is located at 11–15 Martha Street, Seaford Vic 3198. FHS Poly will provide training in products, systems and sales processes. As your capability develops, the position may take greater ownership of customer accounts, quotations, outbound follow-up and technical sales opportunities.

📌 Customer Sales & Reception (Seaford)
🏢 FHS Poly
📍 Seaford