Customer Service & Operations Coordinator based in Kingsgrove Your new company

Work for a well-known facilities service based in Kingsgrove.

Your new role

- Direct and manage the allocation of works to their Service Delivery Partners (SDPs), including managing variation request protocols through both process and system.
- Monitor and follow up on the progress of works to completion through our Works Management System (WMS).
- Provide exceptional customer service at all times, ensuring customer satisfaction and addressing any issues promptly.
- Ensure adherence to SDP safety protocols and handle escalations as per the established procedures.
- Maintain accurate and up-to-date records of all maintenance requests and their progress in the client system.

What you'll need to succeed

- Proven experience in data entry with a high level of accuracy.
- Previous contact centre/customer service experience
- High attention to detail
- Strong knowledge of CRM systems and MS Office.
- Exceptional attention to detail.




- Ability to work independently and manage multiple tasks within the specified time frame.
- Excellent communication and customer service skills.
- Previous experience in a facility management or service delivery environment is a bonus.

What you'll get in return

- $36.81 - 38.89 p/h + super (depending on experience)
- Ongoing temporary with potential to go Permanent
- Based in Kingsgrove (parking close by)
- Initially Monday to Friday 8am - 6pm roster (must be flexible in future to work weekends occasionally)
- ASAP start
- Friendly, supportive and flexible team

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to

If this job isn't quite right for you, but you are looking for a recent position, please contact us for a confidential discussion on your career.

📌 Customer Service & Operations Coordinator (New South Wales)
🏢 Hays
📍 New South Wales