This employer is a high-growth technology company focused on delivering enterprise-grade software solutions to help organizations optimize their internal workflows and operational efficiency. They are seeking a founding Customer Success Manager to establish their presence and lead strategic account management across the APAC region.

The Role

- Own a defined portfolio of strategic enterprise customers, overseeing the full customer journey from initial adoption to long-term value realization.
- Act as the primary point of contact for high-touch accounts, building multi-threaded relationships with senior stakeholders to ensure customer health and success.
- Develop deep product and domain expertise to provide tailored guidance, configuration advice, and best-practice strategies for complex hiring workflows.
- Collaborate cross-functionally with internal teams including product, support, and operations to advocate for customer needs and refine regional support processes.
- Serve as the founding member of the regional customer success function,



contributing to the development of playbooks and operational standards as the business scales.

What You'll Need

- 5+ years of experience in B2B SaaS Customer Success, specifically managing complex, configurable enterprise products.
- Proven ability to manage a strategic book of business, with a focus on driving engagement, adoption, and long-term customer outcomes.
- Strong analytical and problem-solving skills, with the ability to translate technical concepts into clear, actionable guidance for diverse stakeholders.
- Experience in change management and a proactive approach to identifying and mitigating customer risk.

What's On Offer

- Competitive salary.
- Flexible remote-first work workplace with occasional travel for strategic engagements.
- Comprehensive benefits package including generous paid time off, family leave, and professional development support.
- Equipment and home office budget to ensure a productive and comfortable workspace.

Apply via Haystack today!

📌 Customer Success Manager (Australia)
🏢 Haystack
📍 Australia