Job no: 533002

Brand: Ignite

Work type: Full time

Location: Queensland

Categories: Sales and Customer Service

We're hiring for Customer Support Travel Consultants with My Cruises, part of the Ignite Travel Group. Join a team of CLIA-accredited cruise experts and explore the world while helping customers create unforgettable travel experiences.

Set sail on an exciting career adventure with the My Cruises/Ignite Travel Cruise Academy!

We're on the lookout for enthusiastic individuals to join our cruise division. You don't need prior experience in the travel industry, just a knack for hitting sales targets, stellar customer service skills, and a passion for all things cruise-related.

Successful candidates will embark on a fully paid training journey, learning from the country's top cruise experts in an interactive, fast-paced environment. Upon completion, participants will become a Fully Accredited Cruise Consultant with a guaranteed full time position and future career opportunities within the My Cruises team.

As a Cruise Expert, you'll get to experience cruising first-hand. Plus, you'll enjoy exclusive travel discounts, monthly recognition programs, access to health consultants and financial advisors, and a beautiful beachfront office in Broadbeach.

Who you are...

- Exceptional multitasking ability, with the ability to juggle priorities to meet deadlines and customer expectations
- Competent level of proficiency in the Microsoft Office suite or similar programs
- You value the importance of developing strong relationships
- Experience working in a fast-paced environment
- Experience travelling overseas is ideal

Your awesome extras...

OTE $100K Super





See the World - Industry travel discounts ‍ ️ Award-Winning Culture - Our people genuinely love what they do and who they work with

Backed by Flight Centre Travel Group Australia, a certified Great Place to Work® (ANZ)

Diverse & Inclusive - We're an Equal Opportunity Employer and encourage applications from individuals from diverse cultural and ethnic backgrounds

Learn & Grow - Tailored Learning & Development pathways, including in-depth cruise product training

Exclusive Staff Benefits - Access to 350 retail, health, and wellbeing discounts, financial planning advice, and an employee share plan

Endless Career Opportunities - Grow your career across our global network; we proudly promote from within

Health & Wellbeing - Corporate health insurance discounts with BUPA, access to an internal gym, and wellness initiatives

Mental Health Support - Employee Assistance Program available for you and your family

Social & Industry Events - Awards nights, team celebrations, and opportunities to attend global conferences (next stop: Bangkok 2026!)

Giving Back - Paid parental and volunteer leave, plus opportunities to support charities through Workplace Giving

Sustainability at the Helm - We're committed to protecting the oceans and the future of cruising through responsible and sustainable practices

#IGNT

If you're ready to set sail on a rewarding career and make a difference in travelers' lives, Your adventure awaits!

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

Applications close:

📌 Customer Support Travel Consultant (Broadbeach)
🏢 Ignite
📍 Broadbeach