Level 2/3 IT Support Engineer

Gold Coast, QLD | Up to $100K + Super | IT Managed Services

- Permanent opportunity based on the Gold Coast, offering a salary of up to $100,000 + Super, depending on experience.
- Take ownership of complex Level 2/3 technical issues across Microsoft 365, Windows Server, networking and IT security.
- Work across a variety of client environments, delivering reliable technical solutions and applying infrastructure and cybersecurity best practices.
- For further information, please contact Eoin Meehan on [email protected] or call 0480 509 259 .

WHO ARE WE? We're partnering with an established IT services provider based on the Gold Coast, delivering technical support, infrastructure and security solutions to businesses. With a strong focus on technical expertise, customer service and delivering quality outcomes, the business is looking to bring an experienced Level 2/3 IT Support Engineer into its team. This is a fantastic opportunity for someone who enjoys solving complex technical challenges, taking ownership of their workload and working across a broad range of Microsoft, networking and infrastructure technologies. You'll be joining a team that values initiative, technical capability and a proactive approach to problem-solving, with the opportunity to further develop your Level 3 engineering skills.

WHAT WILL YOU BE DOING?

As the Level 2/3 IT Support Engineer, you'll be responsible for troubleshooting and resolving complex technical issues across hardware, software, networking, cloud and infrastructure environments. You'll take ownership of escalated support requests, investigating root causes and implementing long-term solutions rather than temporary fixes. Working across Microsoft 365, Windows Server, Active Directory and associated infrastructure, you'll be involved in configuring, maintaining and supporting client environments while ensuring security and technical best practices are followed.

You'll also provide remote and onsite technical support,



manage incidents through to resolution and work independently on technical tasks while collaborating with the wider engineering team when required. Alongside your day-to-day responsibilities, you'll maintain accurate technical documentation, identify opportunities for improvement and contribute to delivering reliable, secure and effective IT solutions for customers.

WHAT YOU NEED TO HAVE...

- 2–3+ years of experience in a Level 2 IT Support, Systems Engineering or similar technical position, ideally within an MSP or IT services workplace.
- Strong hands-on experience supporting and administering Microsoft 365, Active Directory and Windows Server environments.
- Solid understanding of networking fundamentals, including DNS, DHCP, VPNs, firewalls and network troubleshooting.
- Knowledge of cybersecurity best practices, including MFA, access controls, endpoint security and secure system configurations.
- Experience troubleshooting complex hardware, software, networking and infrastructure-related issues.
- Ability to manage and resolve escalated technical incidents independently, identifying root causes and implementing effective solutions.
- Experience supporting multiple customer environments and managing competing technical priorities.
- Confidence providing remote and onsite technical support, including software installations, configurations and infrastructure maintenance.
- Experience maintaining technical documentation, support records and contributing to continuous process improvements.
- Strong communication and customer service skills, with the ability to build positive relationships with customers and colleagues.

TO APPLY… Please either apply online or email me directly at [email protected] . For further information, call me on 0480 509 259 . I'm available from 7am until 10pm to suit your schedule. If unavailable, leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

📌 IT Support Engineer Level 2 (Gold Coast)
🏢 Searchability®
📍 Gold Coast