Reception

- Open/close clinic.

- Greet patients and other callers at the practice in a courteous and efficient manner.

- Answer the telephone promptly and courteously.

- Schedule appointments for patients.

- Issue patient invoices/receipts and bulk bill as required.

- Enter and update patient registration details.

- Manage calls from patients wanting test results by referring them to the practice nurse on duty.

- To exercise confidentiality with regards to patient care and all aspects of the practice.

- Maintain reception area in a tidy and welcoming manner.

- Ensure registration forms, practice information sheets, and information displays are correct and adequately stocked.

- Handling of cash, EFTPOS and other payments.

Administration

- Prepare and record outgoing mail and post daily.

- Open and distribute incoming mail.

- Scan and/or file patient correspondence, results daily, or as required.

- Ensure computer back-up hard drive is changed daily in case Manager not available to change.

- Any other administrative duties as directed by the Manager or Principal Doctor.

- Book and organise staff and/or doctors meetings as directed by the Manager.

- Batching and HIC online claiming if required.

Other Duties

- To actively participate in general staff meetings.

- To attend training sessions in-house and external courses when required.

- General housekeeping such as tidying and cleaning of waiting room when necessary.





- Undertake other duties as required from time to time as directed by the manager, nurses and doctors.

- Maintain knowledge of, and comply with, workplace health and safety principles including infection control.

- Sterilise and process instruments along with weekly and monthly cleaning of autoclave.

Expected behaviours and personal attributes

- Demonstrate patient-focused approach in service provision with genuine empathy and interest in their needs.

- Desired experience as a medical receptionist

- Ability to work Weekends, school holidays and Evenings.

- Excellent interpersonal and communication skills.

- Always be well-presented, friendly, courteous and obliging.

- Represent the practice in a confident and positive manner at all times.

- Undertake all duties in a diligent manner, with honesty and integrity.

- Maintain absolute confidentiality regarding patient and practice information.

- Have a vigilant attitude to accuracy, being prepared to double check as necessary.

- Work cooperatively and independently.

- Demonstrate ability to prioritise and organise.

- Demonstrate commitment to ongoing career development.

- Participate in the practice risk management and quality improvement processes

Job Type: Casual

Pay: $34.00 – $45.56 per hour

Experience

- Medical admin: 1 year (Preferred)

- Customer service: 1 year (Preferred)

Work Authorisation

- Australia (Preferred)

Work Location: In person

📌 Medical Receptionist (Mount Eliza)
🏢 VILLAGE CLINIC
📍 Mount Eliza