Mental Health Support Worker – Harmony Care Queensland

About the role

Harmony Care Queensland is looking for compassionate, reliable Support Workers to support NDIS participants with mental health challenges, psychosocial disability and complex support needs.

You will work in supported accommodation and community settings, helping participants build independence, maintain daily routines and work towards their personal goals. We are looking for people who can build trust, remain calm during difficult situations and provide consistent, respectful support.

Key responsibilities

- Build positive relationships with participants while respecting their choices, privacy and independence.
- Assist with daily living, including personal care, meal preparation and household tasks.
- Support participants to attend appointments and engage in community activities.
- Follow individual support plans and Behaviour Support Plans.
- Use trauma-informed approaches and agreed de-escalation strategies when participants experience distress.
- Recognise changes in participants’ wellbeing and report concerns promptly.
- Provide medication assistance within your training, authorisation and organisational procedures.
- Complete accurate shift notes, incident reports and medication records.
- Work collaboratively with families,



support coordinators, health professionals and your team.
- Maintain professional boundaries and follow organisational policies and procedures.

About you

- Experience supporting people with mental health challenges, psychosocial disability or complex support needs.
- A patient, empathetic approach and confidence responding calmly to distress.
- Strong communication skills and the ability to build rapport.
- An understanding of person-centred, recovery-focused support.
- Reliability, punctuality and explicit written documentation.
- Ability to work independently and contribute to a consistent team approach.
- Availability for shifts that may include mornings, evenings, weekends, sleepovers and active overnight support.

Requirements

- Current NDIS Worker Screening clearance and Blue card
- Current First Aid and CPR certificates.
- Completion of the NDIS Worker Orientation Module.
- Current open driver’s licence.
- Appropriate Australian work rights.
- A qualification in Mental Health, Disability, Individual Support or Community Services is desirable.

Join our team

This is an opportunity to make a meaningful difference while building your experience in mental health and complex support.

📌 Mental Health Support Worker (North Lakes)
🏢 Harmony Care Queensland
📍 North Lakes