About the role

Beautiful Minds Therapy Support is seeking a compassionate and dedicated NDIS Case Manager to join our team in Mackay, QLD. This is a full-time position that plays a crucial role in supporting individuals with disabilities to achieve their goals and maximise their quality of life. As an NDIS Case Manager, you will be at the heart of our mission to provide person-centred care and support.

You will work closely with participants, their families, and service providers to develop and implement individualised support plans that align with the National Disability Insurance Scheme (NDIS) framework.

Key responsibilities

- Conduct comprehensive assessments of participants' needs, goals and aspirations to develop tailored support plans

- Establish and maintain positive, trusting relationships with NDIS participants and their families or carers

- Coordinate and monitor support services, ensuring participants receive timely and appropriate assistance

- Liaise with multidisciplinary teams including therapists, healthcare providers and community services to ensure holistic care

- Prepare and review NDIS plans, ensuring they reflect participant goals and are compliant with NDIS legislation and guidelines

- Advocate on behalf of participants to ensure their rights are protected and their voices are heard

- Maintain accurate and detailed case notes and documentation in compliance with NDIS requirements and organisational policies

- Provide regular updates to participants and families regarding progress towards goals and plan adjustments

- Identify gaps in service delivery and work proactively to address unmet needs

- Contribute to continuous quality improvement by providing feedback on service effectiveness and participant outcomes

- Complete restrictive practice reporting





What we're looking for

- Relevant qualification disability services, community services and or case management

- Demonstrated experience working in disability support, aged care or community services sectors

- Sound knowledge of the NDIS framework, legislation and planning processes

- Strong communication and interpersonal skills with the ability to engage effectively with diverse populations

- Excellent organisational and time management abilities to manage multiple cases and priorities

- Demonstrated advocacy skills and commitment to person-centred care principles

- Ability to work both independently and collaboratively within a team setting

- Proficiency with case management software and Microsoft Office applications

- Current Working With Children Check (or willingness to obtain) and a valid driver's licence

- Reliability, empathy and a genuine passion for supporting vulnerable individuals

- Preferred: Previous experience coordinating NDIS plans or working directly with NDIS participants

What we offer

Beautiful Minds Therapy Support is committed to creating a supportive and inclusive workplace where our staff can thrive.

We offer competitive remuneration packages commensurate with experience and qualifications. Our benefits include access to ongoing professional development and training opportunities to enhance your skills and career progression.



We provide flexible work arrangements where possible to support work-life balance and staff wellbeing. Our team enjoys a collaborative, supportive culture where your contributions are valued and recognised.

We offer a comprehensive employee assistance program and access to mental health and wellness resources. Staff are supported with mentoring and supervision to ensure you feel confident and supported in your role. As an organisation committed to diversity and inclusion, we encourage applications from candidates of all backgrounds.

About us

Beautiful Minds Therapy Support is a dedicated community services organisation specialising in aged and disability support across Queensland. Our mission is to enhance the quality of life for individuals with disabilities by providing person-centred, compassionate and high-quality support services. We work in partnership with the NDIS to help participants achieve their goals, build independence and participate meaningfully in their communities.

Our values are centred on respect, dignity, empowerment and social inclusion. We believe that every individual deserves access to quality services that enable them to live their best lives. Our team comprises experienced and passionate professionals committed to making a real difference in the lives of the people we support.

Apply now

If you are a dedicated professional with a passion for supporting individuals with disabilities and meet the criteria outlined above, we would love to hear from you. Please submit your curriculum vitae and a covering letter detailing your relevant experience and why you are interested in this opportunity to Beautiful Minds Therapy Support. We welcome applications and look forward to connecting with you.

📌 NDIS Case Manager (Mackay)
🏢 Beautiful Minds Therapy Support
📍 Mackay