Role: Pega CSA/ CSSA (Pega CDH)

Location: Sydney

Permanent (Fulltime)

- Design and develop customer decisioning solutions using Pega CDH.

- Configure and maintain Next Best Action (NBA) framework.

- Create and optimize engagement strategies, actions, treatments, and propositions.

- Configure business rules, decision tables, scorecards, and adaptive models.

- Implement arbitration and prioritization logic.

- Configure outbound and inbound campaigns.

- Implement customer segmentation and audience targeting.

- Develop customer journeys and engagement policies.

- Configure Customer Engagement Studio and campaign workflows.

- Enable multi channel customer interactions across web, mobile, email, SMS, and call center channels.

- Configure Adaptive Decisioning and Predictive Analytics.

- Implement propensity models and predictive models.

- Monitor model performance and optimize customer decision strategies.

- Support AI driven personalization initiatives.

Interested Candidates can share their updated resumes on [email protected] or can reach me on +61 251 103 879

📌 Pega CSA/ CSSA (Pega CDH) (Sydney)
🏢 CareCone Group
📍 Sydney