Sun Family Practice is a thriving general practice committed to providing exceptional healthcare services to our local community in Drewvale, Queensland. We pride ourselves on delivering compassionate, high-quality patient care through a dedicated team of healthcare professionals. Our practice values patient-centred care, teamwork, and continuous improvement, creating a welcoming environment where both patients and staff can flourish.

About the role

We are seeking an enthusiastic and organised Receptionist for General Practice to join our team at Sun Family Practice in Drewvale, QLD 4116. This is a casual position that offers flexibility whilst contributing meaningfully to our practice operations. As a receptionist, you will be the first point of contact for our patients, playing a crucial role in creating a positive first impression and ensuring the smooth running of our reception area. Your work will directly impact patient satisfaction and the efficiency of our clinical services.

Key responsibilities

- Greet patients in a warm and professional manner upon arrival at the practice
- Register new patients and maintain accurate patient records and documentation
- Schedule and manage patient appointments using practice management software
- Answer telephone enquiries and direct calls to appropriate staff members
- Process patient payments and handle billing administration
- Manage patient check-in and check-out procedures
- Maintain confidentiality of patient information in accordance with privacy regulations
- Assist with general administrative tasks including filing,



photocopying and mail handling
- Communicate effectively with patients regarding appointment times, procedures and practice policies
- Support clinical staff by preparing patient notes and ensuring consultation rooms are ready

What we're looking for

- Experience using Medical Director and Pracsoft is preferred
- Prior experience working as a receptionist in a medical practice or healthcare setting is highly desirable
- Excellent communication and interpersonal skills with the ability to remain calm under pressure
- Strong organisational abilities and attention to detail
- Proficiency with computer systems and practice management software, or willingness to learn
- Customer service excellence and a genuine commitment to supporting patients
- Ability to multitask effectively and manage competing priorities
- Understanding of patient confidentiality requirements and compliance with healthcare regulations
- Professional appearance and demeanour
- Flexibility to work casual hours as required by the practice

What we offer

Working at Sun Family Practice offers you the opportunity to be part of a supportive and collaborative team dedicated to patient care. As a casual team member, you will enjoy flexibility in your schedule whilst gaining valuable experience in a skilled healthcare environment. We foster a workplace culture that values respect, teamwork and continuous development. We are committed to providing our staff with a positive work experience and encourage open communication with our team.

📌 receptionist general practice (Brisbane)
🏢 Sun Family Practice
📍 Brisbane