Administration Support Officer - Lifestyle and Volunteering

Manning Support Services (MSS) is an award-winning community service organisation that has been operating on the NSW Mid North Coast for more than 40 years. MSS is a multi-service not-for-profit, with a mission to enhance the quality of people’s lives by providing services which enable them to live with dignity and respect.

MSS has exciting opportunities for 2 x Administration Support Officers in our aged care Lifestyle and Volunteering team. This is a newly developed role, contributing to enhancing the wellbeing, independence and social connectedness of older people by supporting the coordination and delivery of social outings, activities and volunteer services.

Working closely with the Lifestyle and Volunteering team, the position plays a key role in ensuring the efficient administration of programs, maintaining accurate records, supporting client and volunteer engagement, and assisting with compliance and operational requirements.

Duties include

- Communicate with clients, volunteers and stakeholders and respond to enquiries
- Maintain accurate records and undertake data entry across relevant systems.
- Prepare outing documentation
- Arrange venue bookings and activity confirmations
- Assist with the preparation of monthly newsletters
- Process and reconcile finance sheets and receipts
- Maintain and update staff rosters within the rostering system

Selection Criteria

Essential Qualifications and Requirements

- Minimum Certificate III in Business Administration, Certificate III in Individual Support, or equivalent industry experience
- Minimum 12 months' experience in a similar role or aged care administration
- Willing to travel between MSS sites when required
- Current NSW full driving license




- Use of a suitable, reliable vehicle that has current NSW registration and third-party property damage insurance
- Current First Aid and CPR certificates
- Current National Criminal History Check or willing to get one, at MSS’s expense

Skills and experience

- Proficient in the use of CRM databases and Microsoft365 apps, particularly Outlook, Word, Excel and SharePoint
- Able to manage competing priorities, problem-solve, and deliver objectives within agreed timeframes
- Excellent written and verbal communication skills
- Sound understanding of safe work practices
- Desirable - knowledge of Commonwealth Home Support Program (CHSP) and Support at Home (SaH) federal Aged Care funding programs

Personal Attributes

- Professional, compassionate, and client-focused
- Strong understanding of privacy and confidentiality principles
- Able to work both collaboratively and independently
- Lateral thinker with initiative and strong problem-solving skills

What do we offer?

- Adaptable working environment with a positive work culture
- Salary packaging up to $15,899 p.a. as well as a meal and entertainment card up to $2,650 p.a.
- Bonus leave
- Work for an award-winning community organisation with career development opportunities
- Option of Fitness Passport discounted gym and pool membership

Closing Date

The closing date for applications is 12 noon on Wednesday 4th of November 2026

Further Information

Please contact Alana Hooper if you have any questions about the role.
Email: *@mssinc.org.au Phone: (02) 6551 1***.

For a full position description for this role please email: **@mssinc.org.au

We encourage and welcome applications from First Nations Australians, people from culturally and linguistically diverse backgrounds and people with disabilities.

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