Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family‑owned business and the innovative spirit of a start‑up, both which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over‑achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.





The Business Development Manager is responsible for driving revenue growth and expanding Coates’ presence across existing and new markets. This role will deliver business across the full digital and hardware portfolio by identifying opportunities, developing strategic relationships, and executing the sales process to secure new business. Working closely with the Senior Director, Strategic Partnerships, the role ensures alignment with the organization’s overall business development strategy to achieve growth and revenue targets.

Key responsibilities for the role

1. Chance identification and pipeline growth

- Build and manage a strong pipeline of qualified opportunities to support revenue growth targets
- Research and identify potential clients and market segments that align with strategic priorities
- Generate leads through prospecting activities, including networking, outreach, and events
- Maintain accurate pipeline data in the CRM to track progress and forecast opportunities

2. Client Engagement & Relationship Building

- Develop trust‑based relationships with prospective clients to position the organisation as a preferred solutions provider
- Conduct discovery meetings to understand client needs, challenges, and buying drivers.
- Present tailored solutions that demonstrate value and differentiation.




- Nurture long‑term relationships with prospects to increase likelihood of conversion.

3. Sales conversion and handover

- Advance qualified opportunities through the sales cycle to successful conversion and ensure smooth handover to account management
- Collaborate with solution architects, product, and marketing teams to craft compelling proposals and RFPs
- Lead contract negotiation and close deals in line with commercial guidelines.
- Ensure seamless transition of new clients to the Account Management team, including clear documentation of requirements

4. Cross‑Functional Collaboration

- Work closely with marketing, product, finance, and legal to launch new initiatives or offerings.
- Collaborate with legal, finance, and product teams to structure and negotiate deals.
- Lead the preparation of proposals, presentations, and negotiations to secure new business deals.
- Provide market feedback to product and GTM teams to inform roadmap and messaging.
- Lead internal working groups or task forces when new initiatives require alignment across teams.

5. Market & Competitive Intelligence

- Continuously research market trends, emerging opportunities, and competitor strategies.
- Prepare actionable insights and recommendations for the leadership team.
- Support executive decision‑making with high‑quality analysis and partner reports.

6. Performance Monitoring, Analysis & Reporting

- Independently monitor, analyze, and report on personal business development performance, including pipeline progress, revenue achievement, and market opportunities, to drive informed decision‑making and continuous improvement.

Qualifications and experience

📌 Business Development Manager (Sydney)
🏢 Coates Group
📍 Sydney