We’re looking for a customer service all-rounder to jump in and help keep things running smoothly. If you’re organised, friendly, and quick on the tools, read on.

At Single O, we’re passionate about great coffee, top-notch service, and backing our café community especially during the festive frenzy. We’re looking for a Customer Love legend to help keep things humming behind the scenes.

What You’ll Be Doing:

This isn’t just answering phones - it’s helping fuel café culture with fast, friendly support.

Inbox wrangling – manage wholesale and online enquiries across phone, email, SMS and cases: order tweaks, product questions, subscriptions, the works.

Order accuracy – process wholesale and online orders, adjust as needed, and double-check details and cut-offs.

Customer check-ins – follow up with regulars who haven’t placed their usuals (we’ll give you lists).

Account upkeep – maintain customer accounts across Ordermentum and NetSuite, helping customers with account enquiries along the way.

Delivery dance – book consignments, track them down, smooth over delays, and file any “oops” claims.

Fix-it, follow-up – log customer issues, process credits/replacements, and elevate anything gnarly.

Payment sanity checks – spot failed charges or overdue invoices and route to the right team.





Holiday comms – use saved replies/macros to keep messages quick and clear during peak.

Keep it tidy – update customer records and call notes so nothing slips through the cracks.

Make things better – contribute ideas for smoother processes and jump into team initiatives.

Systems You’ll Use:

NetSuite (orders, invoices, customer records)

Shopify (online orders & refunds)

Microsoft Excel (for tracking and tidy lists)

Who You Are:

Customer service pro with a background in hospo, retail, or other fast-paced environments

Confident communicator – friendly on the phone, sharp in an email

Detail lover who’s quick on the keyboard and comfy in spreadsheets

Calm under pressure, cool with multitasking, and great at prioritising

Team player who backs the crew and brings positive energy

Why You’ll Love It Here:

Work with a small-but-mighty team that actually enjoys the holiday rush

Get your coffee fix (and then some)

Learn heaps about specialty coffee, logistics, and customer love

Enjoy a role that’s low on fluff and high on impact

Be part of a company that cares about people, the planet, and our café community

The Fine Print

Must be available for key dates around New Year (Dec 29–31 & Jan 2)

We're proudly powered by people from all walks of life. So come as you are, your unique vibe is welcome here.

📌 Customer Love Coordinator (Sydney)
🏢 Single Origin
📍 Sydney