Our busy physiotherapy practice & Pilates studio is looking for a friendly, reliable and organised person to join our Customer Care Team. You'll be responsible for patient reception and customer care, phone and email enquiries, appointment bookings, invoicing and receipting, EFTPOS/HICAPS and Medicare payments, end-of-shift balancing, general administration and helping keep our studio running smoothly.
Key responsibilities
- Patient reception and customer care
- Phone and email enquiries
- Appointment bookings
- Invoicing and receipting
- EFTPOS/HICAPS and Medicare payments
- End-of-shift balancing
- General administration
About you
- Must have previous experience using the PracSuite customer booking system, or experience with another Medical Customer Booking System
- Excellent customer service and communication skills
- Reliable, punctual and well organised
- Strong attention to detail
- Confident with computers and quick to learn new systems
- Can multitask and work calmly under pressure
- Works well both independently and as part of a team
- Experience in an allied health or medical environment — highly desirable
- Some social media and/or newsletter experience — desirable
How to Apply If you are an experienced administration professional looking for your next prospect, we would love to hear from you!
Apply now with your updated resume to be considered for this opportunity.