About the Aged Care Quality and Safety Commission The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services.

We protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. This includes managing complaints and feedback about the care older people receive.

We help build confidence and trust in aged care, by promoting best practice and a culture of safety and quality in the sector. We register providers and hold them to account if they don’t meet expected standards of care.

We work with providers, workers, older people, their families, and supporters to make sure they understand and uphold older people’s rights.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Team The Data, Analytics and Intelligence (DAI) Branch manages and analyses data from the aged care sector and regulatory activities to understand risks and performance for the purposes of prioritising and informing preventative and responsive risk treatments and regulatory decision making.

DAI’s role is to identify risks and guide decisions that inform preventative and responsive risk treatments. DAI supports service delivery through authoritative data and intelligence practice that is contemporary and compliant with relevant legislation, regulations, standards and aligned with the strategic imperatives of the Commission.

The Intelligence and Analytics Section delivers a risk profiling, intelligence and analytics program that empowers the Commission to manage sector, provider and worker risk. The section supports decision-making across the risk management lifecycle, including:

- delivering integrated risk models and AI tools that flag potential harms before they occur
- providing systemic insight and guiding responses on sector-wide risks
- developing intelligence on risk trends and drivers of harm for aged care workers, providers and the sector.

The section’s trusted insights are founded on advanced analytical techniques, integrated data and the multi-disciplinary skillsets of data science, analytics and intelligence.





About the Role The Principal Intelligence Analyst is the senior intelligence specialist and operational delivery lead for the Regulatory Intelligence team. Working under the direction of the Assistant Director, the role leads execution of the Regulatory Intelligence Strategy through the coordinated delivery of timely, objective and actionable intelligence products.

The role exercises operational authority over intelligence intake, triage, sequencing and analytical delivery. It leads complex and high-priority analytical work, integrates analytical workstreams, provides authoritative quality assurance and advice, and supports the embedding of agreed intelligence governance, standards and methodologies. The role provides skilled leadership, mentoring and task coordination, but does not have primary responsibility for staff performance management, workforce allocation or formal team leadership.

Key Accountabilities include:

- Lead execution of agreed Regulatory Intelligence Strategy priorities by converting intelligence requirements into coordinated analytical activities, products and delivery timeframes.
- Lead complex Strategic Intelligence Assessments and other high-priority intelligence products, including defining analytical approaches, directing contributing workstreams and ensuring judgements are evidence-based and defensible.
- Oversee the end-to-end flow of intelligence work, including intake, triage, sequencing, dependencies, milestones and the redirection of analytical effort in response to emerging intelligence and changing priorities.
- Provide authoritative quality assurance and peer review to ensure intelligence products are clearly expressed, appropriately caveated and fit for executive and regulatory decision-making.
- Integrate intelligence from regulatory activity, internal data, stakeholder engagement, open sources and partner agencies, and translate findings into practical implications, options and recommended actions.
- Build trusted relationships and provide professional leadership,



coaching and mentoring while embedding agreed governance, standards, methodologies, product frameworks and capability initiatives.

Position Eligibility Requirements (Selection Criteria):

To be successful in this role you will need to demonstrate the following:

- Demonstrated experience leading complex intelligence analysis and producing high-quality strategic or operational intelligence products for executive, regulatory or risk-based decision-making.
- Excellent research, conceptual thinking, analytical and problem-solving skills, including sound judgement when evaluating incomplete, ambiguous, sensitive or contested information and applying structured analytical techniques.
- Strong ability to execute agreed strategic priorities through coordinated analytical delivery, including triaging requirements, directing analytical effort, integrating workstreams and managing competing demands and dependencies.
- Excellent written and oral communication skills, including concise and influential briefings and rigorous quality assurance for senior and diverse audiences.
- Strong stakeholder engagement and professional leadership skills, including building productive relationships, negotiating priorities, coordinating specialist effort, mentoring staff and constructively challenging assumptions.
- Strong regulatory intelligence and data literacy, integrity and professional courage, including appropriate handling of sensitive information and operation within legislative, policy and information-governance requirements.

Position Details

- This is an ongoing role. A talent pool may be created for use in future recruitments. Any non-ongoing opportunities will be offered for a specified term. Opportunities will be offered for varying periods up to 12 months with the possibility of extension to a maximum of 24 months.
- Merit Pool may be established through this selection process which may be used to fill this or future similar vacancies. Only candidates who hold Australian citizenship can apply.
- Successful candidates must be willing to undertake a pre-employment screening.

Applications are to be submitted via the Aged Care Quality and Safety Commission Careers page.

Refer to our guidelines for candidate use of Artificial Intelligence (AI) throughout the recruitment process.

📌 Principal Intelligence Analyst (Melbourne)
🏢 Aged Care Quality and Safety Commission
📍 Melbourne