Be Part of the Launch: Nucleus Network Sydney

Are you ready to be part of something truly exciting from day one?

Nucleus Network is expanding, and we are inviting applications from passionate Reception professionals to help shape and launch our brand‑new, purpose‑built clinical trials site at the North Shore Health Hub in St Leonards, Sydney.

This is a rare greenfield opportunity to join a site from its earliest days - contributing to how it operates, grows, and evolves.

Opportunities will be available across full‑time & part-time employment, and we welcome expressions of interest aligned to what works best for you.

Please clearly outline your preferred employment type in your cover letter.

Who We Are: Nucleus Network

Nucleus Network is a leading global Phase 1 clinical trials specialist, with facilities across Australia, the USA, and the UK. Since 2004, we have conducted more than 1,500 clinical trials for leading biotechnology and pharmaceutical organisations worldwide - all with one purpose: advancing medicine and improving lives.

Our people‑first culture is built on care, collaboration, and innovation, and we are deeply committed to supporting our teams to learn, grow, and thrive as we continue to expand globally.

About Nucleus Network Sydney

Our new Sydney site will be a state‑of‑the‑art facility, designed to support world‑class early‑phase trials and exceptional employee experience.

Located within the North Shore Health Hub, the site offers:

- Modern, purpose‑built clinical facilities
- Access to an onsite gym (membership costs apply)
- A prime location approximately 600 metres from public transport, making commuting simple and accessible

This site represents a significant investment in the future of clinical research in Australia - and an opportunity to help build something meaningful from the ground up.

About the role

As a receptionist you will be the first point of contact for our visitors,



we are seeking someone who will provide a positive experience whilst assisting with administrative responsibilities in a fast-paced environment.

Key responsibilities

- Greet and direct visitors, clients, participants, and other external staff to appropriate personnel
- Manage and coordinate participants at the front desk when they attend appointments
- Answer main reception telephone, directing calls, taking messages and answering general queries
- Coordinate mail services as appropriate, including couriers
- Provide specific and appropriate clinical study documentation to participants to read upon arrival for their screening appointment
- Ensure all participants complete their Personal Details Form accurately and are registered correctly
- Liaise with screening staff and medical officers to ensure timely turnaround of scheduled appointments
- Update outpatient calendar with arrival time of participants and contact people who fail to present for their appointment
- Liaise with Study Coordinators to ensure that adequate documentation is prepared and available on a daily basis

Requirements

- Proven reception and administration experience
- This is a unique opportunity to be part of a greenfield site, where cross-skilling across functions is an integral requirement as the site establishes and ramps up.
- An ability to use standard business software packages including Microsoft Office
- High level of communication and customer service skills
- Must have excellent time management skills and an ability to work in a fast-paced environment
- Adaptable, shows initiative and has a strong attention to detail




- Able to work independently and effectively in a team

What's In It for You: (Subject to eligibility and availability)

- Meaningful Impact Contribute directly to advancing medicine and improving lives through early‑phase clinical research.
- Greenfield Experience Be part of launching a brand‑new site, with opportunities to cross‑skill, influence processes, and grow as the site expands.
- Adaptable Employment Options Full‑time & Part-time opportunities available to suit different career stages and lifestyles.
- Competitive Remuneration Salary packages aligned to role scope and experience.
- Career Growth & Development Comprehensive training, structured onboarding, development pathways, and internal progression opportunities within a global organisation.
- World‑Class Facilities A brand‑new clinical research site within the North Shore Health Hub.
- Health & Wellbeing Focus
- Access to an onsite gym (membership fees apply)
- Subsidised Fitness Passport, providing access to thousands of gyms, pools, and fitness facilities across Australia
- Employee wellbeing and recognition initiatives

- Inclusive & Supportive Culture Work within a collaborative, inclusive environment driven by care, trust, and innovation.

- Everyday Benefits

- Free period products across all sites, supporting global period equity
- Weekly Fruit Box Deliveries
- Novated leasing options for eligible employees
- Discounts through the Blackstone Portfolio, including hotels and select services
- Access to discounted private health insurance through recognised providers

All offers of employment are conditional upon:
- Right to work verification
- Vaccination compliance, including Hepatitis B, Varicella, MMR, and Pertussis, with serological testing for all roles that are participant and sample facing

For further information about Nucleus Network, please go to www.nucleusnetwork.com.au

📌 Receptionist (Full-Time) (St Leonards)
🏢 Nucleus Network
📍 St Leonards