Member Success Specialist - Fully Remote

She Sells With Brooke Pty Ltd – Sydney CBD NSW

Location: Remote Full-time Sydney hours
Tuesdays to Saturdays, availability from 10am to 7pm AESTRemuneration: $65,000 AUD per annum plus superannuation, plus KPI driven bonuses

Do you thrive in a fast-paced, results-driven environment where retention, growth, and impact are everything?
We’re looking for a top-performing Member Success Specialist who knows how to keep members engaged, drive upgrades and referrals, and have the tough conversations that lead to real results.

This isn’t a typical “customer service” role - this is about maximising member success while contributing directly to the company’s revenue growth.

If you’re an A-player who loves versatility, being challenged, staying accountable, and being rewarded for results, this role is for you.

Member Success Specialist

Location: Remote Full time Sydney hours
Tuesdays to Saturdays, availability from 10am to 7pm AESTRemuneration: $65,000 AUD per annum plus superannuation, plus KPI driven bonuses

Do you thrive in a fast-paced, results-driven environment where retention, growth, and impact are everything?
We’re looking for a top-performing Member Success Specialist who knows how to keep members engaged, drive upgrades and referrals, and have the tough conversations that lead to real results.

This isn’t a typical “customer service” role - this is about maximising member success while contributing directly to the company’s revenue growth.

If you’re an A-player who loves versatility, being challenged, staying accountable, and being rewarded for results, this role is for you.

About Us





She Sells is a global leader in training world-class female remote closers , empowering women to achieve financial freedom, confidence, and independence through high-ticket sales. We are passionate about helping women break barriers, rewrite their stories, and step into their full potential - both professionally and personally.
Our Member Success Team is central to this mission — ensuring every member feels supported, stays engaged , achieves real results , and graduates successfully with the skills, confidence, and mindset needed to thrive.

What You’ll Do

Your role goes far beyond support. You’ll own the full member success journey :

- Retention First: Proactively manage member relationships to ensure they stay, succeed, and remain engaged throughout the program.

- Have the Hard Conversations: Spot red flags early and step in decisively to re-engage members before they disengage or drop off. (If you are a people-pleaser, this role is not for you.)

- Drive Upgrades & Referrals: Confidently lead conversations around program upgrades, add-ons, and referrals - with a sales-driven approach.

- Keep Members Accountable: Hold members to their commitments, challenge them to push past obstacles, and celebrate their wins.

- Analyse & Act: Track engagement data, identify risks,



and implement retention strategies before issues escal.

- Collaborate on Growth: Work with leadership to refine member success strategies and ensure retention KPIs are met or exceeded.

About You

This isn’t a role for someone who just wants to have “nice conversations”. We want someone who’s driven, strategic, and thrives under pressure - a true A-player . You will:

- Have proven success in customer success, retention, account management, or inside sales.

- Be confident having difficult conversations to re-engage struggling members and prevent churn.

- Be highly skilled at building trust and influence quickly.

- Be results-focused, motivated by metrics and data , and passionate about growth.

- Be an exceptional communicator with strong emotional intelligence and problem-solving skills.

- Be a proactive self-starter who takes ownership of outcomes and pushes for continuous improvement.

Why You’ll Love This Role

- Remote & Flexible - Work from anywhere as long as you have a strong internet connection and a good laptop/computer set up

- Performance-Based Rewards - Earn bonuses when you deliver on retention, upgrades, and referrals.

- High-Impact Work - Help women transform their lives while driving measurable company growth.

- Fast-Paced Growth Environment - Work alongside high-performers and be part of shaping our Member Success strategy.

Compensation

- Competitive base salary

- Performance bonuses linked to retention and revenue-generating KPIs

- Commission opportunities for successful referrals and upsells

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📌 Member Success Specialist - Fully Remote (Perth)
🏢 She Sells With Brooke
📍 Perth