**The primary accountabilities of the Service Delivery Support Officer include:

Establish key communication processes to coordinate links between the correctional centre, service providers and probation and parole services to ensure appropriate services and support are being provided

Monitor and analyse data to ensure identification and allocation of prisoners to the appropriate services, both internal and external

Collation and provision of data and reports on service delivery performance

Establish effective working relationships between QCS and service providers to support the release planning process

Provide guidance to contracted service providers in relation to identified service delivery needs

Contribute to the ongoing review of the service delivery through monitoring the efficiency and relevance of service provision, identifying any gaps in service delivery and advising on improvements

Liaise with service providers in relation to induction training, custodial awareness training, criminal history checks, security access to centre, room setup, and resource requirements

Provide ongoing support and practical assistance to external and internal service providers

Maintain waiting lists for programs and courses outside of those managed centrally,



including programs and services for prisoners on remand and those with short sentences.

Schedules and notifies prisoners of course/service allocation and responds to queries in relation to availability

Allocation of prisoners to programs including making offers and recording outcomes

Manage schedules and any scheduling tool for classrooms and other educational/program areas, including development of master schedule and setup information

Maintains up to date and accurate records of program and service participation including in the Integrated Offender Management system (IOMS) and/or alternate systems as required

Carry out administrative duties as requested

Provide information technology support and undertake device security checks

Ensure the security and confidentiality of QCS property and information The role description provides the minimum requirements for the role. The incumbent may be required to undertake other duties as required outside of these primary accountabilities.

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.**

📌 Service Delivery Support Officer (Townsville City)
🏢 Queensland Government
📍 Townsville City