Role: ServiceNow ITSM Architect

Location: Sydney

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Key Responsibilities

Discovery & Consulting

- Lead customer discovery sessions, workshops, and stakeholder interviews to understand business challenges, existing ITSM processes, and transformation goals.
- Facilitate process-mapping workshops and perform current-state vs. future-state gap analysis.
- Capture and document business, functional, and technical requirements.
- Provide consulting recommendations and define ServiceNow adoption roadmaps.
- Present solution approaches, effort estimates, implementation strategies, and best practices to customer leadership teams.

Architecture & Solution Design

- Design end-to-end ServiceNow ITSM solutions covering:

o Incident Management o Problem Management o Change Management o Request Management o Knowledge Management o Service Catalog o CMDB o Service Level Management




- Define solution architecture aligned with ServiceNow best practices and platform governance.
- Create architecture documents, solution designs, process flows, integration diagrams, and implementation roadmaps.
- Ensure scalability, security, maintainability, and performance of proposed solutions.

Preferred Qualifications

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
- ServiceNow Certified Application Developer (CAD) – Preferred
- ServiceNow Certified Technical Architect (CTA) – Advantage
- ITIL v4 Foundation / Managing Skilled Certification

Interested Candidates can share their updated resumes on [email protected] or can reach me on +61283195549

📌 ServiceNow ITSM Architect (Sydney)
🏢 CareCone Group
📍 Sydney