The Solutions Engineer will support PingCo’s solution engineering capability, working across customer opportunities to translate complex business and technical requirements into scalable solutions using PingCo’s platform.

This is a hands-on role combining solution architecture, customer engagement, presales support and technical leadership. The role will work closely with PingCo’s existing executive, Sales, Product and Engineering teams to support active opportunities and provide solution engineering coverage across the business.

Key Responsibilities

- Analyse customer and business requirements and develop scalable solution architectures using PingCo’s platform, including integrations, APIs, provisioning flows, migrations and customer environment requirements.
- Work closely with the Sales team throughout the sales cycle, providing technical expertise during discovery, solution development, demonstrations, proposals and customer presentations.
- Lead customer-facing technical workshops and solution sessions, translating complex business and technical requirements into practical solution designs and implementation approaches.
- Apply and contribute to the continuous improvement of PingCo’s Solution Proposal and Estimation Process (SPEP), supporting consistent technical review, estimation and governance across customer opportunities.
- Ensure proposed solutions meet performance, scalability, security and integration requirements, identifying technical risks and balancing customer needs with delivery effort, platform capabilities and commercial objectives.
- Develop and maintain solution architecture documentation, design standards, templates, playbooks,



demonstrations and reusable technical collateral to improve the consistency and efficiency of customer engagements.
- Work closely with the Chief Product Officer to align customer requirements with PingCo’s product roadmap, providing structured feedback from customer engagements to support ongoing product development.
- Collaborate with the Chief Engineer and Engineering teams to validate solution feasibility, integration requirements, technical performance and deployment readiness.
- Develop customer solution roadmaps demonstrating how PingCo’s platform can evolve alongside customer requirements and transformation objectives.
- Collaborate with other Solution Engineers and technical stakeholders, sharing knowledge, providing technical guidance where appropriate and contributing to consistent solution quality across the business.
- Evaluate delivered solutions and customer feedback to identify opportunities to improve solution designs, implementation approaches and Solution Engineering practices.
- Maintain awareness of developments across telecommunications, UCaaS, automation and related technologies, applying relevant innovations to PingCo’s solution approach.

Essentials

- Native or business-fluent Japanese and fluent professional English — both are essential; documentation and workshops are delivered in Japanese,



product collaboration is in English.
- 7+ years’ experience in Solutions Engineering, Solution Architecture, Pre Sales Engineering or a similar technical customer facing role, with experience designing and integrating complex solutions.
- Strong experience working with telecommunications, SaaS or technology solutions, with telecommunications experience highly desirable.
- Demonstrated experience translating complex customer and business requirements into scalable technical solutions and solution designs.
- Strong understanding of APIs, integrations, provisioning workflows and cloud-based software environments.
- Experience supporting complex customer opportunities throughout the sales and solution lifecycle, from discovery and technical workshops through to solution design and implementation planning.
- Demonstrated ability to lead, mentor and provide technical direction to Solution Engineers or other technical team members.
- Solid customer facing skills with the ability to confidently lead technical workshops, demonstrations and solution discussions with both technical and senior stakeholders.
- Excellent written and verbal communication skills, with the ability to communicate complex technical concepts clearly to technical and non-technical audiences.
- Strong commercial awareness with the ability to balance customer requirements, technical feasibility, scalability and commercial considerations.

Key Company Expectations

- Showcases professionalism and consistently produces high-quality work on or ahead of time
- Takes initiative, is a positive team member and exhibits strong communications skills

📌 Solutions Engineer (Japanese Speaking) (Melbourne)
🏢 PingCo
📍 Melbourne