This employer is hiring for a Product Support Specialist to join their team and provide high-quality technical assistance to a diverse range of customers. The role focuses on deep product expertise and proactive problem-solving within a rapid-paced, collaborative environment.

The Role

- Manage complex technical troubleshooting from initial report through to final resolution.
- Guide customers through intricate workflows, best practices, and sophisticated system integrations.
- Synthesize technical information to create internal enablement resources and improve team knowledge.
- Develop and implement workflow automations to enhance team efficacy and operational cohesion.
- Maintain a high standard of communication and attention to detail across all customer interactions.

What You'll Need

- Proven experience in B2B technical support, ranging from small-to-medium businesses to enterprise-level clients.




- Strong ability to isolate configuration issues, reproduce ambiguous system behaviors, and explain technical concepts clearly to various audiences.
- A systematic approach to problem-solving with a high degree of ownership and the ability to thrive in asynchronous work environments.
- A curious mindset, with a drive to investigate beyond surface-level issues to find comprehensive solutions.

What's On Offer

- Competitive salary.
- Unlimited PTO with a recommended minimum of four weeks per year.
- Generous paid family leave and a monthly education budget.
- Comprehensive equipment, software, and office furniture budget to support productivity.

Apply via Haystack today!

📌 Technical Support Specialist (Australia)
🏢 Haystack
📍 Australia