We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes: * Demonstrated achievement in providing high level strategic advice and consultancy and support services regarding complaints management matters; including legislative frameworks, policy development and emerging trends and issues within the public sector. * Proven success in the development and implementation of practical, efficient, and effective governance arrangements in respect to a range of corporate support functions, including complaints management and policy development. * Demonstrated creative and analytical problem-solving skills, with a flexible and agile approach in a complex, rapidly changing and sensitive organisational environment.



* Proven ability to build and maintain productive relationships with clients and stakeholders and communicate with influence to achieve organisational objectives. * Demonstrated commitment to implement practices which promote a fair and ethical workplace, employment equity, cultural diversity and occupational health and safety. Mandatory/Special conditions/Other requirements
The following mandatory requirements, special conditions and/or other requirements apply to this role: * Whilst not mandatory, experience in a similar role and/or practical application of Section 264 of the Public Sector Act 2022, the Australian Standard AS 10002:2022 Guidelines for complaint management in organizations, and the Human Rights Act 2019 is highly desirable. Applications to remain current for 12 months.

📌 Principal Advisor Compliments & Complaints (Brisbane)
🏢 Queensland Government
📍 Brisbane