- Based on-site at Melbourne Zoo
- Ongoing Full time
- Band 5 $116,304 per annum plus 12% superannuation, includes working 2 weekend days in every 4 weeks
- Shape and deliver innovative programs

Zoos Victoria operates four landmark zoos, Healesville Sanctuary, Kyabram Fauna Park, Melbourne Zoo and Werribee Open Range Zoo. Victoria's zoos are made up of passionate, energetic and driven employees committed to fighting wildlife extinction. Every person, from the extensive range of disciplines, plays an important role in helping the organisation realise its vision to become a world leading zoo-based conservation organisation.

The Event and Activations Team Leader is responsible for leading the development and delivery of engaging events, activations, and visitor experiences that enhance visitor and member satisfaction while driving onsite spending and commercial outcomes.

Working collaboratively across onsite operations, Life Sciences, Visitor Growth, digital data teams, and external partners, the role creates innovative, visitor focused programs that align with Zoos Victoria's conservation mission, brand promise, and business objectives.

As part of an integrated Visitor Experience team, the position ensures consistent service standards and experience delivery across all Zoos Victoria properties, while supporting tourism, catering, philanthropy, sponsorship, and membership initiatives. The role also plays a key part in delivering financially sustainable events, including external functions and after-hours activations, to increase engagement, revenue, and memorable visitor experiences.

Key responsibilities:

- Lead the planning, coordination and delivery of engaging onsite events, activations, programs, overnight experiences and commercial products that enhance the visitor experience and drive revenue




- Develop and implement cutting-edge event and experience opportunities, working closely with internal teams and external partners to achieve strong commercial, engagement and conservation outcomes
- Support product strategy, pricing, promotion and performance monitoring to maximise attendance, visitor spend and guest satisfaction
- Manage the successful delivery of VIP experiences, special events, after-hours functions and tourism experiences, ensuring exceptional customer service and operational excellence
- Build and maintain strong relationships with suppliers, contractors and stakeholders to deliver high-quality events and experiences
- Coordinate event logistics, staff resources, training and communications to ensure seamless execution across the site
- Lead, coach and support team members, managing rostering, workforce planning and day-to-day operational requirements
- Champion a positive workplace culture aligned with Zoos Victoria's values, fostering collaboration, inclusion, accountability and continuous improvement
- Use data, insights and visitor feedback to evaluate performance, identify opportunities and continuously improve programs, processes and commercial outcomes
- Promote and maintain a strong safety culture, ensuring compliance with workplace health and safety requirements and proactive risk management practices

The ideal candidate will have:





- Demonstrated experience in the successful leadership and management of a similar department/ function including developing operational plans and leading operational staff
- Experience in overseeing complex project delivery and ensuring that project outcomes are achieved through collaboration
- A well-developed network, together with a proven ability to communicate effectively with a wide range of individuals and organisations
- Communication and interpersonal skills in developing and maintaining harmonious productive relationships
- Planning skills to deal with time frames and realistic customer expectations
- Proven ability to prioritise, implement and complete scheduled work requests and to manage multiple tasks and priorities
- Knowledge, experience and open support of OH&S; procedures and workplace safety
- Working with Children Check (Employee)
- First Aid Certificate (Or willingness to be trained in First Aid)

For more information on this role, please refer to the position description available below.

Please submit a maximum two page cover letter, and resume by clicking on the 'Apply' link below.

If you have any questions about this role, please contact Carlo Piccolo - ********@zoo.org.au

Applications close on 30th October 2026 at 5:00 PM.

At Zoos Victoria we value diversity, celebrate difference and work to be inclusive in everything we do. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, people with disability and people from the LGBTIQA+ community. In addition, Zoos Victoria will provide reasonable adjustments for individuals with disability, illness or injury. If you require adjustments at any stage of the recruitment process,?please advise via **********@zoo.org.au or visit?https://www.zoo.org.au/about-us/careers/inclusion-and-diversity/ for more information.

📌 Events & Activations Team Leader - Melbourne Zoo - Zoos Victoria
🏢 Zoos Victoria
📍 Melbourne