- Founding leadership role in a new hospital
- Drive strategy, systems and continuous improvement
- Influence culture and operational excellence

Help shape the future of veterinary care at Coomera, where we are creating an open hospital designed to strengthen the connection between pets, their families and the veterinary team.

Animal Emergency Service (AES) Coomera is a new, purpose-built 24/7 emergency veterinary hospital being developed on the northern Gold Coast. Through our open hospital approach, we aim to make care more visible, communication more open and pet owners more involved in their pet’s emergency care journey where safe and appropriate.

Located within the Coomera Home Ideas Centre, the hospital has been thoughtfully designed to deliver exceptional patient care, strengthen connections with pet owners and foster a team-oriented environment for veterinary teams.

As part of this exciting next chapter, we are seeking an experienced Operations Manager to lead the successful launch of AES Coomera and guide its ongoing operations.

Emergency care is about more than clinical treatment. It is also about helping owners understand what is happening, the options available and what may come next. You will lead a team that recognises each client as an integral part of their pet’s journey, keeping them informed and inviting appropriate participation in treatment decisions.

About the Role
As Operations Manager, you will play a key role in the delivery and development of the hospital’s operational performance. Working closely with the Hospital Director and leadership team, you will lead operational strategy, develop team leaders and ensure the hospital operates efficiently, safely and in line with AEA values.
Key responsibilities include:

- Lead operational strategy, projects and continuous improvement initiatives.
- Coach and develop team leaders to strengthen efficiency, capability and engagement.
- Oversee facilities, equipment, inventory and contractor management.
- Act as the WHS Officer, ensuring compliance,



reporting and ongoing safety improvement.
- Collaborate on budgeting, financial oversight and reporting.
- Manage key internal and external stakeholder relationships.
- Maintain clear reporting, accurate records and strong operational governance.

About You
We welcome applications from experienced Operations Manager’s, ideally from veterinary, healthcare, operations, service or business management who are ready to build and lead a new team.
You will bring:

- Proven experience leading operations, with veterinary or healthcare experience desirable but not essential.
- A Bachelor of Business or equivalent leadership experience.
- Experience with rostering and business systems.
- High emotional intelligence and strong people leadership skills.
- Excellent written and verbal communication skills.
- An organised, adaptable approach and confidence managing multiple priorities.

This full-time, onsite role is based at AES Coomera. You will be required to work alternate weekends and varied hours between 6:00am and 9:00pm to support hospital operations.

Why Join AES Coomera?
As part of the founding team, you will have the opportunity to shape the hospital’s culture, ways of working and approach to emergency care from day one.

- Join from the start and help shape how AES Coomera grows.
- Work in a purpose-built hospital designed for clearer client communication.
- Be part of a team that keeps pet owners connected and informed.
- Help build a new hospital culture centered on teamwork and care.
- Access the support, expertise and opportunities available through Australia’s largest employee-owned emergency veterinary network.

Benefits

- Opportunity to lead a brand-new hospital from opening.
- Competitive remuneration package.
- Ongoing leadership development and career growth opportunities.
- Access to AEA’s national operations network and leadership community.
- Employee Assistance Program (EAP) and wellbeing initiatives.
- Discounts of up to 70% on pet products and treatments.
- Fitness Passport membership discounts.
- Employee ownership opportunities.

📌 Operations Manager (Coomera)
🏢 Animal Emergency Australia
📍 Coomera