The Client

Cafe63 Raintrees in Manunda in Cairns QLD is a reputable restaurant that offers variety of food options. They are currently looking for an experienced full time Waiter (Supervisor) to join their team.

The Role

This is for a full-time role with an annual salary set at $73,000, depending on experience plus superannuation.

Duties will include:

- Supervise daily front-of-house operations, including table service, guest seating, order management, and food and beverage delivery
- Coordinate waiter duties, service station allocations, staff breaks, and workflow priorities during peak dining periods
- Monitor food and beverage service standards, including order accuracy, presentation, serving sequence, and customer satisfaction
- Oversee table reservations, seating arrangements, customer turnover, and service capacity to optimise dining efficiency
- Operate and supervise POS systems, including order processing, payment transactions, bill adjustments, and cash reconciliation
- Liaise with kitchen personnel to coordinate meal preparation, dietary requirements, special requests, and timely food delivery
- Train and guide junior waitstaff in service procedures, product knowledge, customer engagement, and operational standards
- Resolve customer complaints, service delays, billing discrepancies, and special requests through professional service recovery
- Monitor dining area presentation, table settings, equipment readiness, cleanliness, and compliance with restaurant standards
- Assist with beverage stock monitoring, service supplies, inventory checks, and replenishment requirements
- Implement service improvements to enhance customer experience, staff productivity, order accuracy, and dining operations
- Ensure compliance with food safety, allergen management,



responsible service of alcohol where applicable, hygiene, and WHS requirements

Requirements

- At least a Certificate III in Hospitality, or an equivalent relevant qualification
- At least 12 months' experience supervising restaurant waitstaff, including service coordination, staff rostering support, station allocation, practical training and performance monitoring
- At least 12 months' experience managing advanced POS operations, including table mapping, order modifications, split billing, cash handling, till reconciliation and end-of-shift financial controls
- At least 12 months' experience coordinating restaurant reservations, seating arrangements, table turnover, service sequencing and kitchen communication in high-volume dining environments
- At least 12 months' experience delivering professional food and beverage service, including menu presentation, order taking, beverage preparation and pouring, table setting and service recovery
- At least 12 months' experience conducting front-of-house stocktakes, beverage inventory control, service equipment management, stock rotation and replenishment coordination
- At least 12 months' experience training junior waitstaff, monitoring service accuracy, resolving customer complaints and maintaining consistent hospitality service standards
- At least 12 months' experience applying food safety procedures, allergen communication, hygiene standards, WHS requirements and relevant beverage service regulations
- Strong technical knowledge of restaurant service protocols, dining room coordination, service station management, payment procedures and customer service standards
- Ability to work in a fast-paced team environment, including evenings, weekends and public holidays
- Ability and willingness to commit to full time employment for at least 12 months

📌 Waiter (Supervisor) (Queensland)
🏢 Labour Support Group
📍 Queensland