**Job Summary:** Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location. **In this role, you will make an impact in the following ways:** + **Create** basic work orders in required systems + **Raise** purchase orders and process supplier invoices to AP + **Process** customer invoices in the system + **Enter** training records for the service team + **Assist** at Service Reception when required + **Answer** branch calls **To be successful in this role you will need the following:** **Competencies:** + **Interpret key financial indicators** to support business decisions + **Communicate clearly** across diverse audiences + **Direct, delegate,** and remove obstacles to achieve outcomes + **Build trust** through honesty, integrity, and authenticity + **Resolve conflict** effectively and professionally + **Diagnose faults** using troubleshooting processes and service tools + **Use electronic service tools** to maintain, diagnose,



and resolve issues + **Escalate technical issues** efficiently and document findings + **Assess warranty eligibility** and submit accurate claims + **Value and embrace** diverse perspectives and cultures **Education, Licenses, Certifications:** High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. **Experience:** Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience. . **Job** Service **Organization** Cummins Inc. **Role Category** In office with Flexibility **Job Type** Office **ReqID** 2437233 **Relocation Package** Yes **100% On-Site** No

📌 Service Administrator (Perth)
🏢 Cummins
📍 Perth