True Relationships, Sexual and Reproductive Health

Make a meaningful impact on people, culture, and community.

At True Relationships our work goes beyond healthcare. We support people to experience safe, respectful relationships and positive sexual and reproductive health across their lives.

- Work at the intersection of healthcare and social impact: True operates in a unique and meaningful space—sexual and reproductive health, sexual assault response, education, and community engagement—delivering services that support safety, recovery, wellbeing, and long-term social change.
- Trusted leader in a specialised field: Join an organisation recognised for its expertise, advocacy, and evidence-based practice in sexual and reproductive health, relationships education, and trauma-informed sexual assault response services.
- Purpose-driven, not-for-profit impact: Be part of a respected not-for-profit healthcare organisation where your work directly supports better health, safety, healing, and wellbeing outcomes for individuals and communities.
- Specialist sexual assault response service: Work alongside experienced professionals within a dedicated trauma-informed service supporting people impacted by sexual violence, while contributing to therapeutic recovery, advocacy, community education, and systems that promote safety and healing.
- Values-led in action: Our commitment to Respect, Excellence, Courage, and Partnership shapes how we lead, make decisions, and support our people.

Make a critical difference in moments of crisis.

Every response matters. Every interaction supports choice, safety and dignity.

We are seeking compassionate, capable and reliable Crisis Support Workers to join our Cairns Sexual Assault Service (CSAS), providing immediate support to people who have experienced sexual assault or intimate partner violence.

Working as part of a dedicated 24-hour on-call response service, you will support people presenting to emergency departments, helping them navigate their options, access appropriate services and make informed decisions about their care and safety.

This is a role where empathy, sound judgement and the ability to remain calm in challenging situations are essential. You’ll work alongside healthcare professionals, police and other support services to ensure every person is treated with dignity, respect and compassion.

About the opportunity

Location: Cairns, Queensland

Employment type: Casual with 24/7 shifts

Pay Rate: $58 – $63

*Blue card & Hep B immunity required for this role.

As a Crisis Support Worker,



you will provide trauma-informed crisis intervention, practical assistance and advocacy to people at a particularly vulnerable time.

This role includes:

- Providing immediate crisis support and intervention, and practical assistance to people who have experience sexual violence
- Supporting individuals to understand their options and make informed decisions about medical care, forensic examinations and police involvement.
- Assessing immediate safety concerns, identifying support needs and assisting with safety planning.
- Working collaboratively with emergency departments, forensic medical practitioners, Queensland Police Service and community organisations to coordinate timely and appropriate responses.
- Providing advocacy, referrals and practical assistance, including access to transport and other support services where required.
- Supporting family members and significant others where appropriate, while respecting the wishes, privacy and autonomy of the person receiving support.
- Maintaining accurate, timely and confidential client records in accordance with professional and organisational requirements.
- Contributing to team meetings, training and continuous improvement to support safe, consistent and high-quality service delivery.
- Participating in a rotating on-call roster, including evenings, overnight periods, weekends and public holidays.

About you

You are someone who brings compassion, professionalism and a genuine commitment to supporting people through difficult experiences.

You understand the importance of listening without judgement, respecting individual choices and providing calm, practical support when circumstances may be uncertain or distressing.

You are comfortable working independently, know when to seek guidance and value the importance of collaboration in delivering safe and effective services.

You will bring:

- A bachelor degree in Social Work, Psychology, Counselling, Human Services, Community Services or a related discipline, with eligibility for a membership with associated professional body.
- Experience responding to victim/survivors of sexual violence, domestic and family violence or other complex presentations




- An understanding of trauma-informed, person-centred practice and the importance of choice, safety and empowerment.
- Demonstrated understanding of the impacts of sexual violence, including relevant legislation and system responses
- Strong communication and interpersonal skills, with the ability to build trust and work respectfully with people from diverse backgrounds.
- Confidence working collaboratively with multidisciplinary teams, including healthcare professionals, emergency services and community organisations.
- Sound professional judgement, strong boundaries and the ability to respond appropriately to risk and safeguarding concerns.
- Strong organisational and written communication skills, including accurate and confidential documentation.
- The ability to work independently, respond reliably to after-hours callouts and manage the demands of crisis response work.

Requirements:

- Current Queensland C Class driver’s license
- Current Blue Card (or eligibility to obtain) and compliance with regulated workforce requirements
- Hep B Immunity
- Commitment to maintaining professional skills and adherence to organisational policies and procedures

Why join True?

At True, your work has purpose.

You’ll be part of a specialist team that believes in the importance of compassionate care, informed choice and the right of every person to feel safe, heard and respected.

We recognise that providing crisis support requires skill, courage and compassion. We value the expertise our people bring and the importance of teamwork, professional learning and wellbeing in supporting secure and sustainable practice.

Whether you’re providing reassurance during a difficult moment, advocating for someone’s choices or working with other services to coordinate care, your contribution helps create a safer, more supportive experience for people when they need it most.

Apply now

If you share our commitment to respect, compassion and empowering people through trauma-informed support, we’d love to hear from you.

Apply now through our recruitment portal and take the opportunity to contribute to meaningful work with True.

Applications will be reviewed as they are received, and recruitment may progress before the advertised closing date.

Our commitment to child safety

True is committed to safeguarding children and young people. We actively create a culturally safe, inclusive and empowering environment for all. Our workforce reflects this commitment through safe, respectful and accountable practices.

📌 Crisis Support Worker (Cairns)
🏢 True Relationships & Reproductive Health
📍 Cairns