About the Centre Located just minutes from the Port Macquarie CBD, this is more than a swimming pool — it’s a vibrant community hub where people of all ages come to stay active, learn, and connect.

As part of The Y NSW, the centre plays an important role in supporting the local community. Every membership, class, and visit helps fund a wide range of youth and community programs — so working here means contributing to something bigger than just a job.

What you’ll find here The centre offers a dynamic aquatics environment, including:

50m outdoor Olympic pool

25m dive pool

Kids and toddler pool

Swim school programs for all ages

Aqua aerobics and fitness programs

It’s a space that’s always active — from early morning lap swimmers to families, school groups, and community programs throughout the day.

Your Role

Welcome members and visitors with exceptional customer service

Manage memberships, bookings, and program enquiries

Process payments and transactions accurately

Support smooth day-to-day centre operations

Handle customer feedback and resolve issues professionally

What We’re Looking For

Friendly, professional and approachable

Strong communication and problem-solving skills





Ability to multitask in a fast-paced environment

Team player with a positive attitude

Basic computer and admin skills

Essential Requirements

Working With Children Check

CPR & First Aid Certificate (or willingness to obtain)

Previous customer service experience

Commitment to safety, inclusion and safeguarding

Who What Y? The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact, and empowering young people. We operate more than 80 sites, employing over 1,000 staff across NSW to deliver enriching community programs.

We’re committed to building a diverse, inclusive workforce that reflects the communities we serve. We welcome applicants of all genders, ages, religions, abilities, sexual orientations, and cultural backgrounds—including Aboriginal and Torres Strait Islander peoples.

Commitment to Safeguarding At the Y, we are committed to empowering all Children and Young People to feel safe and be secure, at the Y, in their families and in their communities. We embed Safeguarding into everything that we do to make sure Children and Young People are kept safe at all times.

Safeguarding | The Y

📌 Customer Service Officer (Port Macquarie)
🏢 Ymca Nsw
📍 Port Macquarie