Commercial Manager – Business Development | Security & FM

You will own the business development process, from prospecting and initial meetings through to proposals, negotiation, and the successful handover of new contracts to our service delivery teams. The main focus of this role is new business development: identifying opportunities, opening doors and winning profitable contracts across facilities management services, including security. You'll work alongside our existing commercial and operational teams, building relationships with decision-makers and developing service solutions that meet clients' needs.

Key responsibilities

Proactively generating new business through direct outreach, networking, referrals and targeted prospecting Building relationships with property managers, facilities managers, owners corporations, commercial businesses, schools and other prospective clients Identifying opportunities to provide commercial cleaning, security and complementary FM services, individually or as a coordinated service offering Conducting client meetings and site assessments to understand requirements and develop practical, well-scoped solutions Preparing proposals, quotations and tender submissions, working with operations to ensure pricing protects margins and service commitments are achievable Negotiating and securing new contracts, with a clear focus on profitable,



sustainable growth Maintaining an accurate CRM and sales pipeline, with consistent follow-up, realistic forecasts and transparent reporting against agreed targets Applying your knowledge of franchising processes and systems when working with our team and franchise partners Ensuring new contracts are handed over properly, with clear responsibilities, service expectations and communication Helping resolve issues constructively and identifying further opportunities within established client relationships About you

A demonstrated track record of winning new B2B contracts, ideally in commercial cleaning, security, facilities management or a related service industry Knowledge of franchising processes, systems and the relationship between a franchisor, franchise partners and clients Strong relationship-building skills and the confidence to engage with senior decision-makers Sound commercial judgement, including an understanding of pricing, margins, contract scope and service delivery costs Clear written and verbal communication, presentation and negotiation skills Practical problem-solving skills and the ability to remain calm and constructive when challenges arise Strong organisation, disciplined follow-up and a commitment to doing what you say you will do A genuine team-player attitude, with respect for the people responsible for delivering the services you sell

📌 Commercial Manager – Business Development | Security (Melbourne)
🏢 Signal88 Security
📍 Melbourne