About us: Our Vision: Your body, Your choice, Your future We are Australia’s leading, specialised, non-profit advocate and provider of abortion and contraception services. We are a significant provider of clinical and support services across Australia. We are also an advocacy organisation, we work on policy and legislative change, we provide information to the public, we support people through counselling and mental health awareness and services, and we work to reduce the stigma, discrimination and stress related to access to abortion care and contraception. We work to give people reproductive choices. MSI Australia operates a network of 6 clinics, a national telehealth service providing comprehensive termination of pregnancy, contraception, vasectomy and national family planning support. Our Richmond & St Kilda clinics are open across Monday to Friday, with lists providing Surgical Termination of Pregnancy, Medical Termination of Pregnancy, Long-Acting-Reversible-Contraception, and Vasectomies.

Position title: Medical Administrative Assistant

Location: MSI Richmond & St. Kilda Clinics

Reports to: Nurse Unit Manager

Hours per week: 32 hours/ 4 days per week)

Required days: Weekdays

The role: The Medical Administrative Assistant provides a qualified, empathetic and human point of contact for all clients accessing services in the clinic. You ensure that all clients are entered onto the client administration system and admitted as required to our clinic network, are assessed for their eligibility against government benefits and private health insurance, are invoiced correctly and are provided appropriate documentation to enable claiming.



You will be responsible for ensuring client comfort in the waiting area and being the first point of contact for clients seeking reassurance and information pertaining to progress through the client journey.

The administration staff will assist the client to collect accurate demographic data and accounting details. You will have high regard for the integrity of medical records, quality data and client confidentiality. As the first face of contact for our clients, customer service skills are focal to the role. You will also be an excellent communicator, have excellent interpersonal skills, the ability to problem solve, attention to detail and computer competencies.

Your Responsibilities Reception

Provide a safe, supportive environment for client admissions

Maintain a professional phone manner, manage inbound calls, and transfer efficiently

Uphold client privacy and confidentiality at all times

Confidently handle client enquiries and complaints

Identify client needs and elevate risks to the Nurse Unit Manager

Data entry & medical records

Ensure accuracy in all internal systems

Enter client demographics and government benefits correctly

Ability to summarise, edit and print discharge summaries and documents from internal computer systems

Edit and update individual client appointment status in an internal computer system,



details and clinical notes ensuring in line with client procedure for accurate medical record

Maintain complete client details and print labels for clinical staff

Prepare and archive medical records as required

Follow all Health Information policies and privacy principles

Eligibility Check/Medicare/Private Health/Invoicing/Billing

Basic working knowledge of private health insurance, ability to submit eligibility checks via online portals and submit claims for payment

Ability to perform Medicare eligibility checks through internal computer systems

Ability to perform automatic and manual invoicing via internal computer systems

Understanding of public, private and guarantor funding procedures to accurately complete billing and financial documents

Hold working knowledge of EFTPOS machine functions including processing payments, MOTO functions and retrieving daily reconciliation receipts

Allocation of payment, ability to generate a receipt for clients as required

Processing end-of-day banking reconciliation

Submit Medicare batching via internal computer systems for payment, escalating error reports to Supervisor for rectification

Required Skills and Qualifications:

A Pro-choice advocate

Strong computer data entry skills and ability to learn complex computer programs (hospital software exposure highly desirable)

Experience in a client-focused healthcare environment

Desirable to have involvement in maintaining medical records

Knowledge of private health insurance/healthcare billing

Excellent written and spoken communication skills

Written and spoken English language skills

Effective time management and prioritisation skills

📌 Medical Administrative Assistant (Melbourne)
🏢 MSI Australia
📍 Melbourne