Our client is a award-winning Australian MSP with 15 years of experience and a growing Melbourne client base, they’re expanding their local team and need an experienced L2 Engineer to support SMB clients.

Package: $75,000 - $85,000 + super

Work setup: Flexible remote working, with a mix of WFH and onsite client support

The role

- Provide L1 and L2 remote and onsite support to managed service clients
- Resolve technical issues across client IT environments, including problem management to address root cause
- Meet assigned SLAs in a fast-paced, collaborative team
- Support a growing network of Melbourne-based SMB clients
- 3+ years in a help desk role
- Previous technical experience at an MSP
- Advanced end user support and Active Directory (on-prem and Azure)
- Windows Server, Azure and Exchange
- Desktop, firewall and some LAN/WAN exposure
- Strong analytical, problem-solving and time management skills
- Solid communication and interpersonal skills

📌 IT Service Desk Engineer (Melbourne)
🏢 Kaliba
📍 Melbourne