PLUMBING OPERATIONS COORDINATOR

Residential Maintenance Plumbing | Operations & Dispatch | Leadership Opportunity

Dial Up Plumbing – Kingsgrove, Sydney NSW

Full-Time | Monday to Friday | No Weekends | Competitive Salary Package | Company Vehicle

Ready to Take the Next Step in Your Plumbing Career?

Are you an experienced residential maintenance plumber looking for a current challenge?

Would you like to step away from the physical demands of working on the tools while continuing to use your plumbing knowledge and experience?

Are you highly organised, confident coordinating technicians and passionate about helping a team succeed?

Perhaps you’ve been a leading hand, plumbing supervisor, service coordinator or even operated your own plumbing business.

If you’re a natural problem-solver who enjoys taking ownership, supporting others and making things happen, we’d love to hear from you!

We’re offering an exciting chance to join a growing, family-owned plumbing business in a predominantly office-based role, with genuine career progression and an excellent work-life balance.

Monday to Friday only – no weekends and more time to enjoy life outside of work!

About Us

Dial Up Plumbing is a well-established, family-owned Sydney plumbing business with over 25 years of industry experience and more than 300 five-star Google reviews.

We take pride in delivering exceptional customer service, maintaining high workmanship standards and building a positive, supportive workplace.

We believe a successful business starts with a great team.

Our workplace culture is built around teamwork, communication, accountability and supporting one another.

We value regular team meetings, ongoing professional development, team-building activities, monthly BBQs and social events that bring everyone together.

As our business continues to grow, we’re looking for an experienced Plumbing Operations Coordinator to help lead and coordinate our daily service operations.

About the Role

This is an exciting chance for someone with extensive residential maintenance plumbing experience who enjoys organising people, solving problems and helping a business operate efficiently.

You’ll play an important role in keeping our technicians organised, ensuring customers receive outstanding service and helping the business continue to grow.

The position is predominantly office-based at our Kingsgrove headquarters, with occasional site visits when required.

You’ll work closely with our technicians, office staff and management team to keep daily operations running smoothly.

Key Responsibilities

Daily Operations & Technician Coordination

- Coordinate daily job scheduling, dispatch and technician movements.

- Manage workflow to ensure jobs are completed efficiently.

- Support plumbers and apprentices with technical advice and troubleshooting.

- Ensure technicians are organised and prepared for their daily jobs.





- Assist with job planning and daily operational decisions.

- Help organise the following day’s jobs to ensure everything is ready.

Customer Service & Sales Support

- Assist with incoming customer calls, bookings and enquiries.

- Support technicians with quoting and presenting suitable plumbing solutions.

- Assist with preparing quotes and estimates.

- Follow up outstanding quotations and customer enquiries.

- Assist the sales technicians with job planning and technical questions.

- Help convert approved quotations into scheduled jobs.

- Maintain excellent communication between customers, office staff and technicians.

Materials, Stock & Job Preparation

- Coordinate materials and equipment required for upcoming jobs.

- Assist with ordering plumbing supplies and organising deliveries.

- Oversee vehicle stock levels and stock replenishment.

- Ensure technicians have the correct materials and equipment.

- Help maintain an organised and efficient workshop and operations area.

- Minimise unnecessary delays caused by missing materials or poor job preparation.

Team Leadership & Business Improvement

- Participate in regular team meetings and operational planning.

- Help mentor and develop junior plumbers and apprentices.

- Support a positive, accountable and high-performing team culture.

- Assist with improving operational systems and procedures.

- Contribute ideas to improve efficiency, customer service and business growth.

- Encourage strong communication, teamwork and accountability.

- Contribute to team-building activities and company events.

About You

We’re looking for someone who brings industry experience, strong communication skills and a genuine desire to take responsibility.

To be successful, you’ll ideally have:

- A minimum of five years’ hands-on experience in residential maintenance plumbing.

- Strong technical knowledge of residential plumbing maintenance, repairs and installations.

- Experience coordinating plumbers, apprentices or service teams.

- Confidence assisting with plumbing quotes, estimates and sales.

- Excellent organisational and time-management skills.

- Strong communication and problem-solving abilities.

- The ability to prioritise jobs and make sound decisions.

- A proactive, positive and team-focused attitude.

- Good computer skills and confidence using digital job-management systems.

- A current Australian driver’s licence.

- A plumbing trade qualification, with a plumbing licence highly regarded.





Highly Desirable, But Not Essential

- Experience using ServiceM8 job-management software, particularly scheduling, dispatching, managing jobs, preparing quotations and customer follow-ups.

- Previous experience as a leading hand, plumbing supervisor, service manager, service coordinator or plumbing business owner.

- Experience mentoring or leading tradespeople and apprentices.

This is not an entry-level position or trainee dispatcher role.

We’re looking for someone who already understands residential maintenance plumbing and can confidently apply that experience to coordinating daily operations.

What’s in It for You?

We understand that a rewarding career is about more than just a salary.

We want our team members to enjoy coming to work, feel valued and have opportunities to grow.

Here’s What We Offer:

✅ Excellent Work-Life Balance – Monday to Friday, with no weekends or after-hours.

✅ Predominantly Office-Based Role – Put your plumbing knowledge to work without spending every day on the tools.

✅ Competitive Salary Package – Attractive remuneration based on experience and suitability.

✅ Company Vehicle – Included as part of your employment package.

✅ Genuine Career Progression – Opportunities to develop into a senior operations or management position as the business grows.

✅ Supportive Family-Owned Business – Join a team where your contribution is recognised and valued.

✅ Great Team Culture – Regular team meetings, monthly BBQs, social events and team-building activities.

✅ Career development – Opportunities to develop your leadership, operational and management skills.

✅ Established & Growing Business – Join a respected plumbing company with more than 25 years of industry experience.

✅ Make a Real Difference – Help improve operations, support technicians and contribute to the continued growth of the business.

Your Future With Us

We’re not simply looking for someone to answer phones or schedule jobs.

We’re looking for an experienced residential maintenance plumbing professional who wants to become an important part of our team.

Someone who takes pride in their work, supports their colleagues, leads by example and enjoys helping a business succeed.

As Dial Up Plumbing continues to grow, there will be opportunities to take on greater responsibility and progress into a senior operational leadership position.

If you’re ready to move into the next chapter of your plumbing career, we’d love to hear from you.

Apply Now!

If you have extensive residential maintenance plumbing experience and believe you’d be a great fit for our team, we encourage you to apply.

Click APPLY NOW and send through your resume or email to ••••@dialupplumbing.com.au

We look forward to hearing from you!

Dial Up Plumbing – A Family You Can Trust.

📌 Plumbing Operations Coordinator – Residential Maintenance Plumbing (Kingsgrove)
🏢 Dial Up Plumbing
📍 Kingsgrove