National Health Australia is seeking an experienced, proactive and persistent Accounts Receivable & Collections Officer to take ownership of outstanding customer payments and recurring billing follow-ups. With a large and growing customer base, we process thousands of recurring invoices and direct debit payments. This is a phone-focused role requiring someone who genuinely enjoys picking up the phone, speaking with customers and getting results.
Key responsibilities
- Make daily outbound calls to customers regarding overdue invoices, failed direct debits and outstanding payments
- Actively follow up unpaid accounts through telephone calls, emails and SMS
- Investigate payment failures and identify why payments have not been received
- Assist customers in updating expired or declined payment details and arranging successful payments
- Negotiate payment arrangements where appropriate and follow through to completion
- Maintain accurate customer records, payment notes and follow-up schedules
- Monitor recurring billing and identify accounts requiring attention
- Resolve payment-related enquiries, discrepancies and disputes
- Escalate significantly overdue or problematic accounts where necessary
- Work towards reducing overdue balances and improving overall payment collection rates
About you
- Previous experience in accounts receivable, credit control or debt collection
- Confidence making a high volume of outbound customer calls every day
- Robust communication skills with the ability to be professional, firm and respectful
- A persistent, results-driven approach to following up outstanding payments
- Excellent organisation and attention to detail
- The ability to manage a large number of customer accounts and prioritise follow-ups
- Experience using accounting software such as Xero or similar systems
- The confidence to work independently without needing constant direction
About us
National Health Australia is an established Australian provider of medical alarms and personal emergency response devices, helping thousands of Australians remain safe and independent. As our business continues to grow, we're looking for a dedicated team member to strengthen our accounts receivable processes and ensure customer payments are managed efficiently and professionally.
📌 Accounts Receivable & Collections Officer – Part Time (Varsity Lakes)
🏢 National Health Australia
📍 Varsity Lakes
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