About us

Legacy WA (LWA) is a Not-for-Profit organisation that provides support to the families of deceased veterans and veterans living with injury or illness. Legacy WA is run by dedicated staff and volunteers who deliver information, referral services, community-based welfare support, disability services, and youth programs. Legacy WA provides services throughout Western Australia. Legacy WA is committed to creating an environment where the safety, wellbeing and participation of our beneficiaries and staff is paramount.

About the role

Reporting to the Community Services Lead, the Pensions Officer provides client-centred advocacy, case management and administrative support to eligible beneficiaries seeking access to Department of Veterans' Affairs pensions, compensation, entitlements and related review pathways. The primary role of the Pensions Officer is to manage an allocated caseload and work collaboratively with other Legacy WA Pensions Officers and the Community Services Lead to support consistent, timely and accountable service delivery. The Pensions Officer maintains accurate case information and reports agreed service activity, outcomes and emerging issues to the Community Services Lead.

Key responsibilities

- Interview claimants at Legacy House, their home or by telephone to complete claim forms, authorities and obtain information pertaining to the case

- Provide accurate information to Legatees, widow(er)s, dependants and family members about claims, review and appeal processes, possible entitlements, available supports and referral options, within the scope of accreditation and organisational procedures

- Investigate historical and medical aspects of claims and appeals, including kind of death, conditions and places of service, and causation of diseases

- Lodge claims, prepare submissions, and provide relevant additional paperwork to DVA

- Respond to DVA and other determining authority requests for information

- Review unsuccessful claims against relevant legislative,



policy or evidentiary changes and identify matters that may warrant further assessment, review or referral

- Assist in the consideration and lodgement of appeals and provide assistance in preparation of contentions to the VRB where relevant accreditation exists

- Maintain timely, accurate and complete case notes, records, authorities and supporting documentation in approved systems in accordance with applicable legislation, privacy and data protection requirements

- Participate in intake and assessment processes for clients and assist with Pensions operational planning

- Participate in pensions quality assurance activities, including peer review, file audits, checklist compliance, and implementation of agreed corrective actions

About you

- Demonstrated working knowledge of DVA claims, review and appeal processes under the Veterans' Entitlements Act 1986, the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 and the Military Rehabilitation and Compensation Act 2004

- Demonstrated knowledge of relevant DVA pensions, compensation, benefits, entitlements and referral pathways especially for a widow(er).

- Demonstrated written and verbal communication skills, including the ability to interview claimants, explain complex information clearly and sensitively, prepare accurate correspondence and submissions, and liaise effectively with beneficiaries, DVA, health professionals and other stakeholders

- Demonstrated ability to use case management or customer relationship management systems to maintain accurate case information, supporting documentation, service data and reporting records

- Demonstrated ability to manage a varied caseload, prioritise competing deadlines,



maintain accurate and complete records, and progress matters in a timely and accountable manner

- Demonstrated ability to interpret medical, service and other supporting evidence and prepare clear, accurate claim submissions and reports within the scope of accreditation

- Demonstrated ability to work autonomously, exercise sound judgement within established procedures and accreditation limits, and escalate complex, high-risk or out-of-scope matters appropriately

- Current ATDP accreditation at the level required to perform the duties of the position or demonstrated willingness and ability to obtain and maintain the required accreditation within an agreed timeframe

- Good working knowledge of Microsoft 365 applications, including Word, Excel and Outlook

- Current National Police Certificate and Working with Children Check, or the ability to obtain and maintain these clearances before commencing duties

Benefits

- Boost your take-home pay with up to $15,900 tax-free annually, plus an additional $2,650 for meals and entertainment

- 17.5% leave loading

- Ongoing professional development opportunities.

- Discounted access to will-writing service.

- Annual free-stay at Legacy Busselton campsite.

- The chance to contribute to meaningful, long-term outcomes for veterans’ families

Application Process

Applications close on 13 November 2026. We reserve the right to make an offer to an applicant prior to closing date.

To apply, please submit your resume and a brief cover letter outlining your experience and suitability for the role.

Inclusion and Accessibility

We are an equal opportunity employer and value diversity, inclusion and belonging. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse communities, LGBTIQA+ individuals, veterans and people with caring responsibilities. Reasonable adjustments are available throughout the recruitment process.

📌 Pensions Officer (West Perth)
🏢 Legacy Western Australia
📍 West Perth