National Health Australia is looking for a friendly, reliable and computer-confident individual to join our team in a customer support and medical alarm programming role. This position combines telephone-based customer support, remote device programming and accurate data entry. Our customers regularly contact us for assistance with their personal medical alarms, including updating emergency contacts, changing device settings and troubleshooting general issues. You will also assist with programming new medical alarms before they are dispatched to customers. No previous medical alarm experience is required. Full training will be provided. This is an ideal role for someone who enjoys working with technology, has excellent attention to detail and is confident helping customers over the phone.
Key responsibilities
- Answer incoming technical support calls and assist customers with their medical alarms.
- Remotely program and update medical alarm settings using our computer-based systems.
- Update emergency contact numbers, fall detection sensitivity and other device configurations.
- Program and configure new medical alarms ready for customer dispatch.
- Assist customers with troubleshooting, device operation and general technical enquiries.
- Maintain accurate customer records and document programming changes.
- Identify technical issues that require further investigation or escalation.
- Work closely with our customer service, dispatch and technical teams.
- Potentially progress into basic device servicing, testing and minor repairs as experience develops.
About you
- Excellent computer skills and confidence learning new software.
- Strong data entry skills with a high level of accuracy.
- Good telephone communication and customer service skills.
- A friendly, patient and professional manner.
- The ability to explain simple technical processes clearly.
- Valuable problem-solving skills and attention to detail.
- The ability to multitask between telephone calls and computer systems.
- A reliable, positive attitude and willingness to learn.
- Previous experience in customer service, technical support, administration or device programming would be advantageous, but is not essential.
About us
National Health Australia is an established Australian provider of personal medical alarms and emergency response devices. We have supplied tens of thousands of medical alarms across Australia, helping older Australians and people requiring additional support maintain their safety and independence. Our team is based in Varsity Lakes on the Gold Coast.
📌 Junior Technician (IT/ Telecommunications) (Varsity Lakes)
🏢 National Health Australia
📍 Varsity Lakes
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