Part Time 60.8 hours per fortnight

Join the Heart of Karratha’s Active Lifestyle – Become a Customer Service Officer at the Karratha Leisureplex!

Are you passionate about helping people and being part of a team that promotes health, recreation, and community spirit? Do you thrive in a quick-paced, customer-focused environment? The City of Karratha is looking for a Customer Service Officer to be the welcoming face of the Karratha Leisureplex — our premier community recreation facility.

As the first point of contact for patrons, you'll be instrumental in delivering friendly and efficient service, providing accurate information about our programs and facilities, and supporting the administration and promotion of a wide range of recreation services. You'll also play a key role in handling bookings, assisting with programs, and ensuring our customers have a positive experience from the moment they walk through the door.

What You’ll Be Doing:

- Providing professional front-of-house service to the public and facility users
- Promoting and supporting a variety of health and recreation programs
- Managing facility bookings and maintaining accurate records
- Handling cash and financial transactions securely and accurately




- Assisting with administration and marketing support for Centre programs
- Contributing to a safe, inclusive, and welcoming community space

What You’ll Bring:

- A friendly, approachable manner and strong communication skills
- Confidence in customer service and the ability to work both independently and as part of a team
- Experience with cash handling and general administration duties
- Basic knowledge of recreation facilities and programs (desirable)
- First Aid qualification and ability to work flexible hours, including evenings and weekends
- A valid C Class Driver’s Licence and a current National Police Certificate

Why Join Us?

- 6 weeks annual leave and 13% superannuation

- Allowances of up to $26,188 per annum

- Enjoy your own Free individual membership to our recreation centres and pool facilities, and access $500 of Salary Sacrifice arrangements that can be used for specific programmes or family memberships

- Up to $3,000 per year for approved study relevant to your role

- Employee Assistance Program (EAP) for confidential wellbeing support

- Opportunities for professional development and to make a meaningful impact in the community

📌 Customer Service Officer (Karratha)
🏢 City of Karratha
📍 Karratha