About the role

The Volunteer Coordinator supports the successful delivery of the Sydney Festival Volunteer Program by assisting with recruitment, training, scheduling, and onsite management of volunteers. This role works closely with the Volunteer Manager and acts as a key liaison between volunteers, team leaders, and festival staff to ensure a positive and efficient volunteer experience.

Key responsibilities

- Manage and maintain the Sydney Festival volunteer registration system, keeping records accurate and up to date

- Support the recruitment and selection process for volunteers, including screening applications and coordinating interviews

- Respond to volunteer enquiries via the Volunteer Hotline and email in the lead-up to the festival

- Assist with volunteer engagement activities, including newsletters, social media content and recognition initiatives

- Coordinate pre-festival logistics, including ordering uniforms, organising accreditation and arranging meal provisions for volunteers

- Help design and prepare volunteer briefing and training materials in consultation with the Volunteer Manager

- Deliver onsite check-ins, induction and role briefings for volunteers at the start of each shift

- Manage the volunteer hotline and email inbox, responding to live operational queries during the festival period

- Coordinate communication between team leaders and volunteers to keep rosters running smoothly

- Reallocate volunteers as required to meet operational needs on the day

About you

- At least 2 years' relevant experience in event coordination, arts administration or a similar role





- Prior experience working with volunteers or in a festival environment is highly desirable

- Demonstrated ability to work collaboratively within a small, busy team and with diverse stakeholders, as well as autonomously when required

- Demonstrated experience building and maintaining positive relationships with venues, artists and service providers

- Strong organisational and time management skills with the ability to manage competing priorities and work to deadlines

- Excellent interpersonal and communication skills, with a friendly and professional manner

- Resilience and adaptability, with a proactive, solutions-focused approach to challenges and the capacity to work under pressure in a quick-paced environment

- Competence with Microsoft Office, database and volunteer management systems, and IT generally

- Availability to work extended and irregular hours, including evenings, weekends and public holidays, particularly during the festival period in January 2027

- Right to work in Australia

About us

Each January Sydney Festival shakes up Sydney with a summer festival of music, art, dance, theatre and immersive experiences. We’re proud of our long history of commissioning groundbreaking new Australian art, and we're equally proud to be a great place to work, with many seasonal team members returning year after year.

Sydney Festival is committed to equity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability and people from the LGBTQI+ community.

📌 Volunteer Coordinator (The Rocks)
🏢 Sydney Festival
📍 The Rocks