This is a hands-on support role focused on helping employees get the most out of their workplace technology and ensuring day-to-day IT issues are resolved efficiently.
Key responsibilities
- Provide technical support to employees across onsite and remote environments
- Troubleshoot laptops, desktops, software, peripherals, and connectivity issues
- Support Windows devices and common workplace productivity applications
- Assist with device setup, deployment, maintenance, and equipment tracking
- Manage and resolve IT support requests and escalate more complex issues when required
- Support workplace technology such as printers, meeting room equipment, and remote-access tools
- Maintain clear technical documentation and contribute to improvements in IT support processes
- Work closely with other technology teams to provide a positive end-user experience
About you
- Previous experience in IT support, desktop support, service desk, or a similar technical support role
- Hands-on experience supporting Windows environments
- Familiarity with Microsoft 365 and common business applications
- Basic understanding of networking concepts and troubleshooting
- Strong problem-solving and customer service skills
- Transparent communication and the ability to support both technical and non-technical users
- Comfortable working independently as well as part of a broader technology team
📌 IT Support Analyst (Sydney)
🏢 Important Company of the Sector
📍 Sydney
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