MicroWay is a well-established software distribution company specialising in industry-leading AI powered eLearning software products. We're expanding our team and looking for a friendly, motivated customer service and administration assistant to join us.

About the Role

You'll work closely with our Sales Support Specialist to provide professional, effective and friendly customer service on the phone and via email to our customers. Arranging prompt fulfilment and invoicing of customer orders, whilst maintaining accurate records in MYOB and CRM. Contribute positively to the overall performance of the MicroWay team.

What You'll Do

- Customer Service via Phone and Email

- Invoicing and order fulfilment (electronic only)

- Maintain CRM records and reports

- Support the Sales and Finance teams

- Other office duties as required

What You Need

- 1 - 2 Years min. experience in office admin and/or customer service

- Intermediate to advanced proficiency in Excel, Word and Outlook





- Experience with Invoicing or Ordering

- MYOB experience an advantage

- High standard of communication and interpersonal skills

- Excellent attention to detail

- Tech-savvy — you pick up new software quickly without hand-holding

- Consistent punctuality and reliability.

- Unlimited Australian work rights

Salary
$65,000 – $80,000 per annum + Superannuation (reflecting experience)

Hours
Monday–Friday, 9:00 am – 5:30 pm
Work from home: Monday, Tuesday, Friday | Office: Wednesday & Thursday (Braeside)

Next Step

Call Cass Whyte on (03) •••• •333 before submitting your resume. You need to be able to make calls to be successful in this role. This friendly call is a step that helps us know that you understand that phone calls are part of a customer service role.

📌 Customer Service Administration Assistant (Braeside)
🏢 MicroWay
📍 Braeside