About the role

One minute you'll be working with our videographer on our latest Reel, the next you'll be briefing creators for an influencer campaign or deep in campaign data with our specialists, uncovering testing and optimisation opportunities. You'll own the day-to-day relationship on major accounts and projects, and we'll lean on your creativity and love of digital to help our clients grow, while surrounding you with the support and collaboration to keep growing yourself.

Key responsibilities

- Build deep client knowledge, becoming an expert in their business, competitors, customers and market landscape.

- Work with our inhouse producer and creators to develop content including videography, photography, design, UGC and influencer content, ensuring work is on-brief and on-brand.

- Source, brief and manage creators and influencers, including contracts and usage rights.

- Amplify creator content through paid social and report on its performance.

- Own the day-to-day client relationship across major accounts and projects, keeping delivery consistent and high quality on every channel.

- Leverage your expertise in digital, media and content to develop market-leading strategies for both new business opportunities and your existing client base.

- Set quarterly account roadmaps aligned to client KPIs and business objectives, with plenty of support as you grow into it.

- Work closely with our operations team to deliver client campaigns through thorough briefing, organised project management and great communication.

- Tap into your love of data and analytical nous to interpret results, surface insights and drive performance improvements that exceed KPIs.

- Spot opportunities to grow your accounts, turning great work into expanded scopes and longer-term client relationships.

About you





- You're a confident communicator and a natural relationship builder. Clients feel heard and understood, and you can translate their business and marketing problems into digital opportunities for us to execute.

- People say you're organised. Very organised. And you can help your clients, our team and our external suppliers get more organised as well.

- You're a solid digital marketer, conversant across paid social, SEM, SEO, display, programmatic, content and production, and comfortable in the platforms that matter: Meta Ads Manager, TikTok Ads Manager, Google Ads, GA4 and Looker Studio.

- You've worked with creators or on influencer campaigns, and you have an eye for short-form content that performs.

- You have around three years behind you in agency account management or digital strategy, and you're confident using (or receptive to learning) approved AI tools. Content or influencer experience is a plus.

- You're calm, credible and solutions-focused when the pressure comes on, and you balance strategic thinking with operational discipline.

- You love the space and are vested in staying ahead of the game. The digital landscape changes quickly and we need to move with it.

About us

RO is a progressive, expanding team of digital marketers working across a range of household brands and verticals, from FMCG and food service to cosmetics, education and wellness. We're a growing team, capable of big things. We do everything in-house, which means you'll get great support across the full digital spectrum. You'll join a tight-knit agency with a great culture, experienced mentors and solid career development opportunities. We're based at The Commons in Chippendale, a creative co-working space.

Benefits

- Competitive salary package

- Flexible working arrangements

- Ping pong and foosball

- Basketball court

- Beer tap and Friday pub club

- Weekly events and community perks

📌 Digital / Senior Digital Account Manager (Sydney)
🏢 RO DIGITAL
📍 Sydney