About ZEEKR ZEEKR is a premium electric vehicle brand under the Geely Group, dedicated to pioneering innovation in smart, sustainable mobility. As part of Geely’s ecosystem, ZEEKR embodies cutting-edge design, advanced technology, and user-centric electric mobility experiences. About Geely:
• A global leader in smart electric vehicles and automotive innovation.
• Owns iconic brands including Geely Auto, ZEEKR, Volvo, Polestar, Lotus, and holds a 17% stake in Aston Martin.
• Boasts $100B+ in assets and employs 140,000+ people worldwide.
• Employs over 30,000 engineers and designers across R&D; centers in China, Sweden, the UK, the U.
S., and Germany.
• Operates 4,000+ sales and service locations globally.
• Recognized as a Fortune Global 500 company for 13 consecutive years.
• Drives AI-powered automotive solutions supported by one of the industry’s largest cloud computing capacities (1.02 Exaflops/sec).
• Through Geespace, has launched 20 satellites to enhance safe autonomous driving capabilities.
• Employs world-class digitalisation and AI-driven manufacturing processes. 1. Position Overview ZEEKR Australia is seeking a proactive and detail-oriented Parts Specialist to support the daily operations of its growing parts and accessories business. The role will be responsible for dealer enquiries, parts order management, inventory coordination, logistics follow-up, and communication with ZEEKR Headquarters and local logistics partners. The successful candidate will play a critical role in improving dealer responsiveness, reducing parts delivery delays, and supporting an efficient aftersales operation across Australia. 2.

Key Responsibilities
Dealer Support & Communication
• Act as a primary contact for dealer parts enquiries, including order status, availability, pricing and delivery updates.
• Manage the shared parts email inbox, ensuring timely responses and resolution of outstanding enquiries.




• Escalate urgent parts issues and maintain effective communication with the dealer network.
• Build solid working relationships with dealer Parts Managers and Service Departments. Parts Order Management
• Monitor dealer parts orders from placement through to delivery.
• Follow up on backorders, delayed shipments and outstanding orders.
• Prioritise urgent and Vehicle Off Road (VOR) parts requirements.
• Coordinate with ZEEKR HQ to resolve parts supply and order discrepancies.
• Maintain accurate order tracking and reporting. Inventory & Supply Chain Coordination
• Support inventory monitoring, replenishment planning and parts availability reporting.
• Liaise with local warehouses, freight providers and HQ logistics teams.
• Identify supply shortages and assist in developing corrective actions.
• Support new model parts readiness and initial stocking requirements. Parts Operations & Process Improvement
• Identify opportunities to improve order processing, dealer communication and operational efficiency.
• Maintain accurate parts records and operational documentation.
• Support parts pricing updates, product information and dealer bulletins.
• Assist with parts system improvements and dealer training where required. Reporting & Performance Monitoring
• Prepare regular reports covering outstanding orders, backorders, dealer enquiries and VOR cases.
• Monitor parts fulfilment performance and delivery lead times.




• Identify recurring operational issues and recommend improvements. 3. Skills & Experience Essential Requirements
• 2–3 years of experience in automotive parts operations, dealership parts departments, OEM aftersales or a related field.
• Good understanding of automotive spare parts ordering, inventory and logistics processes.
• Strong communication and customer service skills.
• Excellent organisational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Strong attention to detail and problem-solving ability. Preferred Qualifications
• Experience working with an automotive OEM or national distributor.
• Familiarity with dealer management systems (DMS), electronic parts catalogues (EPC) and parts ordering platforms.
• Experience in EV or premium automotive brands.
• Mandarin language capability would be advantageous for communication with ZEEKR HQ. 4. Key Stakeholders The Parts Specialist will work closely with the National Parts & Accessories Manager, ZEEKR Australia's Technical Support and Service Operations teams, dealer Parts Managers, ZEEKR HQ Parts and Logistics teams, and third-party warehouse and logistics providers. 5. Position Objectives The primary objectives of this role are to:
• Improve the responsiveness and reliability of dealer parts support.
• Reduce outstanding dealer enquiries and unresolved parts orders.
• Improve parts supply visibility and logistics coordination.
• Minimise vehicle downtime caused by parts availability issues.
• Support the continued growth of ZEEKR Australia's aftersales business. This position is essential to maintaining a responsive, efficient and customer-focused parts operation as ZEEKR Australia's vehicle parc and dealer network continue to expand. Currently we cannot sponsor Visa for this role.

📌 Parts Specialist (Sydney)
🏢 Zeekr Australia
📍 Sydney