BYD Noosa, proudly a part of Harmony Auto, a BYD flagship store in QLD, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige. Position Summary: An exciting opportunity is available for an experienced Workshop Controller / Service Advisor to join a high-performing automotive dealership. This role is ideal for someone who thrives in a fast-paced environment and enjoys balancing workshop operations with exceptional customer service. You will play a key role in supporting , coordinating workshop workflow, maximising technician productivity, and ensuring customers receive a seamless service experience from booking through to vehicle delivery.

Key Responsibilities
Workshop Controller
• Distribute job cards to technicians based on skill set, availability, and priorities
• Monitor job progress, repair quality, and service timelines throughout the day
• Liaise with Parts team to ensure accurate information and job readiness
• Provide technical assistance and guidance to technicians as needed
• Ensure full compliance with health and safety policies and procedures
• Conduct quality checks and ensure adherence to manufacturer standards
• Support recruitment, onboarding and upskilling of technicians
• Report on technician efficiency, productivity, and workshop KPIs Service Advisor
• Promote and develop dealership maintenance services
• Manage customer maintenance appointments




• Receive customers and prepare work orders
• Coordinate progress of maintenance work
• Prepare vehicles for delivery after maintenance
• Handle vehicle delivery and return processes
• Follow up with customers to ensure satisfaction
• Coordinate ordering of special parts
• Implement fair and consistent warranty policies
• Support pre-delivery inspections and new car handovers
• Provide excellent customer service by addressing inquiries and concerns
• Resolve customer issues through proactive follow-up Qualifications

Education:
Diploma or higher in automotive or a related field. Training: Received training in maintenance technology, management, etc. Wishlist
• Previous experience as a Workshop Controller, Service Advisor, Foreman, or Senior Technician.
• Solid automotive dealership experience.
• Excellent customer service and relationship management skills.
• Strong workshop coordination and planning abilities.
• Knowledge of dealership management systems such as Pentana, Revolution, ERA, or similar.
• Ability to manage competing priorities in a busy setting.
• Strong communication and problem-solving skills.
• Current driver's licence.
• Strong analysis, organization, business development and training capabilities
• Able to handle customer complaints Apply today, interview ASAP, and Offer next week. An immediate start is preferred You must be eligible to work in Australia Ready to take a giant step in your career? Interstate Candidates are WELCOME.

📌 Service Advisor (Noosa Shire)
🏢 BYD Harmony Auto Australia
📍 Noosa Shire